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Service Manager

4 months ago

Omaha, United States Ultimate Staffing Full time

Ultimate Staffing Services is a business line of Roth Staffing Companies L.P., one of the largest privately held staffing companies in the USA. This position will be responsible for providing leadership to the support staff including field service technicians. Must have strong leadership and computer skills to navigate multiple systems at once.

*Direct Hire Opportunity
*Fully Onsite in Omaha, NE
*Salary ranges $85K-$95K BOE plus annual bonus

Key Job Responsibilities

  • Communicate job expectations, plans, monitors, and appraises job results.
  • Maintain quality service by establishing and enforcing organization standards.
  • Monitor personnel requirements and maintain staff by recruiting, selecting, training, coaching, counseling, and disciplining employees.
  • Initiate, coordinate, monitor and enforce systems, policies and procedures.
  • Facilitate corrections to employees within processes, when necessary.
  • Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
  • Initiate and foster a spirit of cooperation and teamwork within and between departments.
  • Complete production plans by scheduling and assigning personnel.
  • Achieve positive work results by establishing priorities, monitor work progress, revise schedules, resolve problems, and report results through daily/weekly meetings and reports.
  • Maintain safe, clean and organized work environment.
  • Educate and direct personnel on the use of all control points, equipment and resources.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
  • Facilitate mentor training for technicians as they train apprentices.
  • Facilitate the training of new employees.
  • Manage multiple forms of communication (phone calls, text, email, etc.) simultaneously.
  • Develop thorough knowledge of the Companys operating standards, policies, directives, and safety instructions pertaining to the assignment.
  • Monitor technician reports.
  • Other duties as assigned by supervisor.

Requirements

  • At least 4 years experience managing service personnel.
  • Strong management skills.
  • Excellent interpersonal skills and a collaborative management style.
  • Excellent verbal, analytical, organizational, writing and presentation skills.
  • Proven ability to thrive in a fast paced, technology driven service environment.
  • Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
  • Extensive skills in Microsoft Office Products.
  • Exceptional organizational skills.
  • Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and/or participate in cross-functional teams.
  • Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
  • High School Diploma or GED required; Associates degree or higher, preferred.
  • The selected candidate will be required to pass a criminal history background check.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.