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Customer Service Manager

2 months ago

Omaha, United States Compass Group Full time $55,000 - $60,000
The Customer Service Manager is responsible for managing relationships and service for 400 OCS (Office Coffee Service) accounts/customers within their territory (approximately 50 mile radius from Omaha) as well as for the communication to and retention of client accounts. This role reports to a District Manager and will lead a team of 3-4 Route Drivers. Anticipated schedule will be Monday - Friday, 7:00am-4:00/5:00pm. Use of a company vehicle will be provided. Annual bonus potential and generous benefits included Relocation assistance considered. Entry level applicants welcome to apply

Key Responsibilities: 
  • Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan)
  • Coordinate efforts to improve the customer retention and client experience at the point of sale
  • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
  • Drive compliance to merchandising standards
  • Assess performance by location through audit reports (Quarterly District Evaluations)
  • Customer facing + route supervision

Preferred Qualifications: 
  • A Bachelor’s degree is preferred; high school diploma/GED required
  • Excellent interpersonal skills required
  • Valid driver's license is required
  • Ability to travel to client sites within assigned region; approximately 40%
  • Passionate about providing world class service to our clients and customers
  • Coffee / refreshment industry experience a plus
  • Management experience in one of the following is preferred: customer service/sales, retail, hospitality
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