Service Manager
1 month ago
Position Title: Service Manager
Supervised By: Assistant General Manager
Benefits: Full, eligible
Classification: Full-time, exempt
Physical Requirements: Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 50 pounds
This position will require the individual to perform several tasks that will create the proper flow of jobs and invoicing required for Dynamic Fusion. This individual will be required to do both office work and site visits. They will work with a designated Office Administrator to help with the daily office work required. They will give this individual direction and details of the jobs that have been performed throughout the week. They will also be responsible for approving all the paperwork submitted by the Office Administrator.
Responsibilities:
- Schedule, dispatch, and manage field technicians
- Direct contact with customers
- Ordering materials, consumables, and parts
- Review and complete field technicians' Time and Material (T&M) sheets
- Review and coordinate service on fleet vehicles (use vendor for fleet vehicle service)
- Weekly management meetings (EOS L10)
- Training of new employees
- Employee reviews
- Hiring of new employees
- Submitting quotes
This employee will be required to have paperwork entered on time to keep the flow of invoicing at an optimal rate. Promptness, efficiency, and thoroughness are key to filling this position.
Skills and Qualifications:
- Written and verbal communication
- Attention to detail
- Good with numbers
- Proper phone etiquette
- Professional email etiquette
- Ability to learn new systems or software
- Confident in their work
Benefits:
- 401(k) matching (100% match up to 3%, and 50% match on the next 2%)
- Dental insurance (we cover 100% of employee premium)
- Health insurance (we cover 100% of employee premium)
- Vision insurance (we cover 100% of employee premium)
- Life insurance (we cover $15,000 for our employees)
- Paid time off
- EAP
- Free job training
- Quarterly swag allowance ($210/year)
- Birthday incentives
- Anniversary incentives
- Any many more Come join our fun, friendly, fast-paced team.
Who We Are:
Dynamic Fusion, Inc. provides millwright, preventative maintenance, metal fabrication, and mobile welding services to facilities across Nebraska, Colorado, Minnesota, Oklahoma, and the surrounding states.
Vision: Eager for the next challenge, whether it be changing gears to help a customer with an emergency or tackling something new. Confident / Strive to Succeed / Energetic / Independent / Takes Initiative / Go-Getter
Teamwork: When another employee is struggling with a task; taking the time to teach them rather than belittling them. Always provide a positive interaction with the customer. Positive Attitude / People Person / Team Player / Integrity
Quality: Work that does not require defending the result. Quality of Work / Very Productive / Goal–Orientated / Attention to Detail / Innovative / Under Promise, Over Deliver / Never Assume
Efficiency: Using knowledge to complete a task rather than brute force. Let gravity do the work instead of fighting it. Smart / Common Sense / Knowledgeable / Innovative / Creative
Dynamic Fusion, Inc. is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Dynamic Fusion, Inc. believes that diversity, equity, inclusion, and belonging among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Employment at Dynamic Fusion, Inc. is based on merit, competence, and qualifications, and we are committed to providing equal opportunities for training and advancement for all employees. Dynamic Fusion, Inc. is also committed to making our application process accessible to individuals with disabilities and will provide reasonable accommodation upon request.
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