Front Desk Coordinator
1 week ago
The Front Desk Coordinator is a pivotal role in our Dental practice, playing a crucial part in ensuring a positive patient experience. They will coordinate all financial systems implemented in the practice, serving as a vital link between the practice and insurance companies. This liaison role is instrumental in determining patient eligibility and maximizing their portion, thereby equipping the treatment coordinator for effective financial discussions.
JOB DESCRIPTION
FINANCIAL & INSURANCE
- Ensure patient portions of payment are collected at the time of service.
- Complete end-of-day and end-of-month balancing.
- Ensure all patient payments are posted in a timely manner.
- Facilitate the patient billing system.
- Oversee submission of all insurance claims.
- Follow-up system for outstanding claims and payments.
- Maintain patient insurance benefit profiles.
- Respond effectively to insurance questions, concerns, or issues as needed.
- Communicate with outside financing companies (e.g. Care Credit).
SCHEDULING
- Answer telephone calls and respond to inquiries professionally and with outstanding customer service.
- Schedule patient appointments following documented scheduling policies.
- Use effective scripts for all patient interactions.
- Perform other tasks as assigned by the doctor.
CORE COMPETENCIES
- Tactful persuasion skills to influence patients and ensure effective scheduling
- Exceptional interpersonal skills
- Effective verbal skills to communicate with patients, parents, doctors, and staff, in person and on the telephone
- Professional attitude and appearance
- Pleasant telephone voice
- Ability to speak, understand, and write fluent English
- Ability to work with interruptions and to manage multiple priorities
- Effective and efficient while working unsupervised
DESIRED SKILLS
- Minimum of 3 years work experience in dental
- Knowledge of dental procedures
- Experience utilizing practice management software, preferably Dentrix
- Experience with 3rd party financial companies such as Care Credit
- Basic knowledge of Microsoft Word and Excel
Hours are Tues, Wed & Friday 9-7:30pm, Thursday 11-6:30pm, and one Saturday per month.
Salary is $30-$35 per hour commensurate with experience.
Employee Benefits: Health insurance, PTO for sick/vacation/holidays, & 401K.
EOE
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