HVAC TB Cust Resource Coordinator

1 month ago

Indianapolis, United States Johnson Controls International Full time

Job Description

Job Description 

What you will do 
Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. 

How you will do it 

  • Receives customer requests for unscheduled or scheduled service. 

  • Coordinates labor scheduling to align technician to the appropriate customer and service need. 

  • Communicates the action plan and services to be provided directly to the customer. 
    Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. 

  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate. 

  • Debrief activities daily 

  • Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. 

  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. 

  • Scheduled Service Visits – on time 

  • Parts ordering/PO creation support 

  • Start-up support 

  • Customer PO confirmation 

  • WIP Management 

  • Auto SR quotes 

  • Reconcile exceptions (SIR and AP) 

  • Attend weekly planning/scheduling meeting 

  • Service + rewards 

  • Assist with monitoring of time and expense reporting submission 

  • Review and correct unassociated time for timesheets for technicians 

  • Other duties and administrative activities as assigned. 

What we look for 

Required 

  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling. 

  • Proficient computer skills, comfortable with Microsoft office and google suite skills.

  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. 

  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. 

  • Able to prioritize work activities based upon financial impact to desired business goals. 

  • Able to influence diverse teams to accomplish tasks/goals. 
      

Preferred 

  • Associates degree preferred 

  • HVAC experience skills preferred

  • Experience and/or basic project accounting or costing principals is desired 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  • HVAC TB Cust Resource Coordinator

    3 months ago

    Indianapolis, United States Johnson Controls International Full time

    Job DescriptionJob DescriptionJob Description What you will do Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly...

  • HVAC TB Cust Resource Coordinator

    3 months ago

    West Indianapolis, United States Johnson Controls International Full time

    Job DescriptionJob Description What you will do Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals....

  • Customer Service Operations Coordinator

    2 weeks ago

    Indianapolis, Indiana, United States Johnson Controls International Full time

    Position Overview: As a vital member of our team, you will work under the guidance of the Pod Team Manager, focusing on the coordination of customer service requests and technician scheduling within the HVAC sector. Key Responsibilities: Receive and manage customer service calls, ensuring efficient scheduling of service appointments. Oversee the daily...

  • Experienced Commercial HVAC Foreman

    2 weeks ago

    Indianapolis, Indiana, United States freije Engineered Solutions Company Full time

    Position Overview: Licensed Commercial HVAC ForemanWe are seeking a **Licensed Commercial HVAC Foreman** to enhance our dynamic team. This role demands an individual with robust leadership capabilities and a commitment to overseeing HVAC projects effectively. The successful candidate will be responsible for:Managing and coordinating HVAC crews to ensure...

  • Commercial HVAC Project Manager

    3 months ago

    Indianapolis, United States Gpac Full time

    We have an exciting opportunity for a Commercial Project Manager! Gpac, a 30+ year-old recruitment company, is partnered with a well-established company in the Mechanical industry. This is your chance to join a team that values both exceptional service and a friendly working environment.The ideal candidate will be responsible for overseeing and managing...

  • Commercial HVAC Estimator

    2 months ago

    Indianapolis, Indiana, United States gpac Full time

    Commercial MEP EstimatorDo you have a knack for estimating the perfect climate for success? If so, we have the perfect opportunity for yougpac, a leading recruitment company with over 30 years of experience, has partnered with a well-established company in the commercial HVAC industry. Our client is seeking a Commercial HVAC Estimator to join their dynamic...

  • LPN Resource Coordinator

    2 weeks ago

    Indianapolis, Indiana, United States Capital Senior Living Full time

    Capital Senior Living is a prominent provider of independent living, assisted living, and memory care services for senior adults across the nation. The organization manages numerous communities that offer a welcoming, secure, and affordable environment for residents, fostering friendships, new experiences, and personalized care from a dedicated team that...

  • Commercial HVAC Installer Technician

    2 weeks ago

    Indianapolis, United States Millian-Aire Enterprises, a BGIS Company Full time

    Benefits: 401(k) matching Company car Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance BGIS ITS is currently seeking a Commercial HVAC Installer Technician to join the team in Baton Rouge, LA and surrounding areas. Salary range per hour $40...

  • Estimator for HVAC and Plumbing Projects

    2 weeks ago

    Indianapolis, Indiana, United States Emergency Plumbing Heating & Air Full time

    Join Our Team as an HVAC and Plumbing Estimation SpecialistAre you an experienced professional in the HVAC and plumbing industry with a talent for project estimation? At Emergency Plumbing Heating & Air, we are seeking a dedicated individual to become a part of our team as a full-time HVAC and Plumbing Estimation Specialist.This role offers a competitive...

  • HVAC and Plumbing Estimation Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Emergency Plumbing Heating & Air Full time

    Join Our Team as an HVAC and Plumbing Estimation SpecialistAre you an experienced professional in HVAC and plumbing with a talent for project estimation? At Emergency Plumbing Heating & Air, we are looking for a dedicated individual to become our full-time HVAC and Plumbing Estimation Specialist.This role offers a competitive hourly wage between $20 and $30,...

  • Commercial HVAC Technician

    6 days ago

    Indianapolis, Indiana, United States Giant Eagle Full time

    About the RoleGiant Eagle is seeking a skilled HVAC & Refrigeration Technician to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our in-store equipment, including HVAC systems, refrigeration units, and other related systems.Key ResponsibilitiesMaintain a safe working environment for...

  • Engineer - Plant Engineering-HVAC/Utilities

    4 weeks ago

    Indianapolis, Indiana, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Engineer - Plant Engineering-HVAC/Utilities

    4 weeks ago

    Indianapolis, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Construction Coordinator

    2 months ago

    Indianapolis, United States Airtron Heating & Air Conditioning - Indianapolis Full time

    Job DescriptionJob DescriptionAirtron Heating & Air Conditioning of Indianapolis is seeking exceptional individuals like you to join our team as an Construction Coordinator. If you are driven, detail-oriented, and passionate about the HVAC industry, we invite you to explore this exciting opportunity. Elevate your career with a leading HVAC company that...

  • Care Coordinator

    2 months ago

    Indianapolis, United States Resource Hub Full time

    Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we...

  • HVAC Technician

    3 months ago

    Indianapolis, United States LOGZONE, Inc. Full time

    Job DescriptionJob DescriptionSalary: OGZONE is a premier Small Disadvantaged Business (SDB), and a Veterans Administration-Certified Service-Disabled Veteran-Owned (SDVOSB) firm. Since 2007, LOGZONE has provided services in Logistics and Materiel Management, Facilities Operations and Maintenance, Integrated Logistics Support and Planning, and Medical...

  • HVAC Technician

    3 months ago

    Indianapolis, United States LogZone, Inc. Full time

    Job DescriptionJob DescriptionLOGZONE is a premier Small Disadvantaged Business (SDB), and a Veterans Administration-Certified Service-Disabled Veteran-Owned (SDVOSB) firm. Since 2007, LOGZONE has provided services in Logistics and Materiel Management, Facilities Operations and Maintenance, Integrated Logistics Support and Planning, and Medical Support. We...

  • Care Coordinator

    2 months ago

    Indianapolis, United States Resource Hub Full time

    Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we...

  • Senior HVAC Controls Project Manager

    3 months ago

    Indianapolis, United States Envelop Group Full time

    Job DescriptionJob DescriptionAs part of the Envelop Group family of companies, Open Control Systems (OCS) delivers quality driven, custom solutions, while focusing on partnerships to promote environmental balance, cost effectiveness, efficiency and superior customer satisfaction. Differing from traditional solutions, OCS offers customized field level system...

  • Senior HVAC Controls Project Manager

    4 weeks ago

    Indianapolis, United States Envelop Group Full time

    Job DescriptionJob DescriptionAs part of the Envelop Group family of companies, Open Control Systems (OCS) delivers quality driven, custom solutions, while focusing on partnerships to promote environmental balance, cost effectiveness, efficiency and superior customer satisfaction. Differing from traditional solutions, OCS offers customized field level system...