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Director Sales Operations

2 months ago

Chicago, United States Hero Digital Full time

Reporting to the Chief Commercial Officer, and in partnership with Hero’s regional Managing Directors, Marketing, and Alliances teams, drive revenue nationally through sophisticated and efficient sales practices that lead to the development of strong customer prospects. We are open to candidates located in the Chicago area who can come into our office on a regular basis.

What you’ll do

  1. Develop a deep understanding of the digital CX needs of CEOs, CMOs, CDOs, CIOs, COOs, and CROs to deliver success for their customers and their company.
  2. Partner with the Alliance team to assist in BD pursuits that involve alliance partner involvement.
  3. Serve as a thought leader on best practices for campaign operation, execution, and measurement.
  4. Demonstrate the ability to lead and work collaboratively with teams on RFPs, meetings, presentations, etc.
  5. Establish and maintain weekly reporting on individual and team performance for new business activity.
  6. Monitor and report on campaign performance metrics, including but not limited to response rate, MQL to SQL conversion, and pipeline generation.
  7. Use comprehensive sales operations knowledge and experience to develop, implement, and maintain focused sales processes based on top-of-funnel activities that end in net new logo lead conversions.
  8. With solid influence skills and the ability to manage inter-discipline teams, train regional new business teams on effective sales processes utilizing effective tools and automation along with a human-centric approach needed to nurture prospects into becoming clients.
  9. Lead weekly meetings with regional business development teams to ensure sales process adherence and effective sales tactics with a focus on the T25 and T100 as set by the regions.
  10. Report on the efficacy of processes based on established KPIs, pivot as needed.
  11. Monitor and report on financial, technological, and consumer factors to capitalize on new business leads and opportunities.
  12. Generate reports as needed based on activities within regions and the overall Commercial team.
  13. Partner with the Marketing Team to establish campaign targets and performance metrics to produce MQLs.
  14. Build a results-driven practice of proven approaches, methods, and artifacts that are repeatable and can scale up with the company.
  15. Initiate and manage effective relationships with selected targets, developing leads on an ongoing basis.
  16. Manage the efforts of a team of Demand Generation Specialists, supporting outbound marketing and sales campaign activation.
  17. Oversee and set standards for tracking new business leads and maintaining lead status weekly in Salesforce; deep skill set in Salesforce is required.
  18. Achieve and sustain consistent outbound activity, as agreed and established in collaboration with the Chief Commercial Officer and Regional Managing Directors.
  19. Use comprehensive industry knowledge and experience to develop and support sales strategies; counsel and support team members and internal partners.
  20. Focus on direct sales targets in Vertical (Financial Services, Health & Wellness, B2B High Tech, Retail and Consumer Goods, and Manufacturing) specific company offering/service mix sales targets.

Who you are

  1. 5+ years’ experience in a similar role with a rapidly growing professional services or high-growth technology company.
  2. Experience developing and implementing sales processes for a professional services company selling Digital Transformation and Marketing strategy, design/creative, e-commerce, data, and technology services.
  3. Agility to respond to new situations by modifying your performance and adopting new abilities.
  4. Ability to provide strategic insight and quickly address ad hoc questions from leadership that leverages available data in our tools, especially Salesforce.
  5. Ability to use data from ad hoc and regular analysis of the funnel and provide POV to commercial and executive leadership on actions to take to capitalize on growth opportunities.
  6. Deep acumen in using Salesforce in the lead generation and sales process, including but not limited to creating dashboards and sophisticated reports; ability to train others in how to use Salesforce and established dashboards for operational excellence and to further guide the business.
  7. Experience with sales practices, including business development, marketing, and complex channel management.
  8. Crafting and positioning business results-oriented propositions, processes, and procedures including creating and implementing effective training materials.
  9. The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards.
  10. Strong communication skills, including presenting on general and industry-specific topics.
  11. Experience working in the Alliance ecosystem (Adobe, Optimizely, Salesforce a plus).
  12. BA/BS.

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information, or military and veteran status.

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience.

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth.

We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other.

Core Values:

  • Perspective - We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
  • Authenticity - We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
  • Curiosity - We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
  • Expertise - We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
  • Optimism - We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration, and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.

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