Director of Operations
16 hours ago
Wabash Opco Hotels LLC is seeking a highly skilled and experienced Director of Operations to lead our hotel operations team.
Job Summary:
The Director of Operations will be responsible for managing all hotel departments to achieve customer satisfaction, quality service, and compliance with corporate and franchiser policies and procedures.
Key Responsibilities:
1. Implement company programs and manage the operations of the Front Office, Housekeeping, Reservations, PBX, Bell Stand, Concierge, Transportation, and Valet to ensure compliance with LSOPs and SOPs.
2. Prepare forecasts and reports and assist in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses.
3. Resolve customer complaints, anticipate potential problems, and monitor complaints, operational issues, business flow, and associate performance to ensure high levels of customer satisfaction and quality.
4. Manage the Human Resources in the department to attract, retain, and motivate employees; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline, and terminate as appropriate.
5. Liaise with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
6. Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
Requirements:
Education: A four-year college degree or equivalent education/experience.
Experience: From two to three full years of full employment in a related position with GH or other Hotel Companies.
Skills and Abilities: Requires knowledge of discipline-specific GH policies, procedures, and services and general knowledge of other departments in the hotel. Requires supervision/management skills. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to communicate in English. Second language desirable. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs.
Working Conditions:
This position will require afternoon and evening work, Wednesday-Sunday, 10am-7-8pm.
Travel Requirements:
Minimal. May be required to attend supplemental management training classes.
Number of Employees Supervised:
11-50
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