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Guest Experience Ambassador
2 months ago
RESPONSIBLITIES:
- Provide high-level internal and external customer support
- Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.
- Meet, greet and escort all VIP guests
- Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
- Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
- Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
- Handle daily signage requirements for guest wayfinding
- Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
- Carry out instructions for security, fire, health and safety guidelines
- Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests
- Effectively and efficiently working with all members of the Workplace team and providing supplemental support as necessary
- Prepare and maintain lobby area daily, align all furniture to ensure a welcoming look.
- Restock supplies daily throughout the reception areas
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
- Provide general travel support (arranging for transportation, providing directions, etc.)
- Respond to inquiries and anticipates customer needs
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Conduct opening and closing walkthroughs when business requires
- General administrative support
- Other duties as assigned
KEY COMPETENCIES:
- A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the Guest Experience Ambassador role.
- The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology / equipment.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
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