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Sales Account Manager

2 months ago

Bellows Falls, United States Chroma Technology Full time
Sales Account Manager

Remote Position - United States - Southwest, Southeast, or Midwest preferred

Chroma Technology Corp., a world leader in the advanced manufacturing of thin-film optical coatings, has an exciting opening for a Sales Account Manager

JOIN OUR AWARD-WINNING TEAM Recognized as a Best Places to Work in Vermont and awarded the DCD Outstanding Vermont Business of the Year, Chroma Technology Corp. is a 100% employee-owned company and certified B corporation. We are able to offer an extremely generous package of benefits, rewards, and a value-driven work environment. Join our team of collaborative employee-owners who are self-motivated, independent workers willing to strategize and together work towards the long-term prosperity of the company.

Job Summary/Objective:

The Sales Account Manager (3) is responsible for developing new, profitable accounts and ensuring that customer needs and expectations are met. This role works to create, retain and mature long term relationships with new and existing OEM, Contract Manufacturer, and Reseller customers and takes an active part in contributing to and formulating sales strategy. This position is tasked with increasing the number and value of accounts, as well as driving expansion into other markets to support Chroma's continued profitable growth.

Primary Responsibilities and Essential Functions:
  • Account satisfaction;
    1. Provide quotes for customers to meet their specifications/needs;
      • Works closely with applications, design and methods to ensure the filter design and specification are optimal for the application, and cost effective, while providing a barrier to entry against competition.
    2. Maintain relationships with clients;
      • Providing support, information, and guidance to customers;
      • Keeping customers apprised of new products and capabilities.
    3. Act as liaison between the customer and other key departments at Chroma;
      • Assisting in resolving product and service problems by acting as liaison between QA/QC and customer as needed;
      • Providing complete product requirements to Chroma Engineering and facilitating communication between the customer and Chroma during the development process;
      • Participating in trouble shooting.
  • Increase profitable revenue from accounts;
    1. Increase sales to existing accounts through cross selling and proactively pursuing additional bid opportunities.
    2. Participate in market research and assist in developing marketing, advertising and promotional plans, including literature and web-site development.
    3. Assist in developing product lines for particular applications.
    4. Actively seek out new leads, open new markets.
    5. Use reporting and analytical tools for monitoring key accounts.
    6. Maintain detailed customer information in CRM software.
    7. Use tradeshows to:
  • Educate customers on offerings (products, capabilities, service);
  • Engage new customers;
  • Strengthen relationships with current customers;
  • Remain current in market innovations and trends;
  • Help map the interplay of companies within the markets of interest.
  • Develop additional accounts by identifying new potential customers through market research, trade show participation, and following up on other leads.
  • Participate in sales strategy development, competitive benchmarking, and goal setting with Sales Manager and Sales teams.
  • Maintain technical knowledge by reading publications and attending lectures and workshops that are relevant to the product and markets of interest.
  • Travel for tradeshows and/or customer visits at least ten (10) times per year; minimum of 20% travel expected.
  • If working remotely full-time, make effort to maintain integrated relationships with pertinent team and department members, including at least semi-annual trips to Bellows Falls, encompassing at least 10 working days per year.
Required Education, Experience, and Eligibility Qualifications:
  • Bachelor's degree in a related field (biology, chemistry, physics or engineering) or equivalent in experience
  • A minimum of 8 years of technical sales and/or support experience and experience in the optics or technically similar industry
  • Strong sales track record and demonstrated ability to grow business
  • Undeniable ability to self-direct and produce while working unsupervised
  • Average to advanced computer skills (user level), including Microsoft Office and Google Suite applications
  • Ability to travel as required for the position
Preferred Education, Experience, and Eligibility Qualifications:
  • Knowledge of filter manufacturing, design, underlying science and technologies, and applications (including fluorescent imaging)
  • Bilingual fluency helpful: German, Japanese, and/or Mandarin


Please visit our career page at www.chroma.com to review the full job description, summary of benefits, and to apply online.

Chroma Technology Corp is an employee-owned company and equal opportunity employer.