Current jobs related to Contact Center Operations Representative bilingual Spanish - Spokane - STCU

  • Contact Center Operations Representative

    3 weeks ago

    Spokane, Washington, United States STCU Full time

    {"title": "Contact Center Operations Representative", "description": "Job SummarySTCU is seeking a highly skilled Contact Center Operations Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our members through effective communication, troubleshooting, and proactive...

  • Member Contact Center Representative

    2 weeks ago

    Spokane, Washington, United States Gesa Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Member Contact Center Representative to join our team at Gesa Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional service to our members via multiple channels, including phone, email, and chat.Key ResponsibilitiesProvide outstanding...

  • Member Contact Center Representative

    1 week ago

    Spokane, Washington, United States Gesa Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Contact Center Representative to join our team at Gesa Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members via multiple channels, including phone, email, and chat.Key ResponsibilitiesProvide outstanding service to promote deep and...

  • CDL Driver A

    1 month ago

    Spokane, United States SiteOne Landscape Supply Full time

    This is a safety sensitive role and requires candidates to pass a preemployment drug test As a part of our dedicated team, CDL Drivers will be operating a SiteOne vehicle to deliver world-class service and landscape, nursery, forestry, and irrigation CDL Driver, English, Spanish, Bilingual, CDL, Driver

  • CDL Driver A

    1 month ago

    Spokane, United States SiteOne Landscape Supply, Inc. Full time

    Company Overview SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne. SiteOne Landscape...

  • Customer Service Representative

    2 weeks ago

    Spokane, Washington, United States PoolCorp Full time

    Job SummaryHorizon Distributors, Inc. is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales center, you will be responsible for empowering our customers to build, manage, and grow successful landscape businesses by sharing product knowledge, providing recommendations, and delivering...

  • Patient Services Representative

    4 weeks ago

    Spokane, United States Cardiac Study Center Full time

    Patient Services Representative (Appointment Desk) - General and Specialty Cardiology Cardiac Study Center/ Pulse Heart Institute, Spokane WA The Company Since its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpatient cardiology and billing services. CSC is a proud partner of Pulse and has provided outpatient...

  • Patient Services Representative

    1 week ago

    Spokane, United States Cardiac Study Center Full time

    Patient Services Representative (Appointment Desk) - General and Specialty Cardiology Cardiac Study Center/ Pulse Heart Institute, Spokane WAThe Company Since its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpatient cardiology and billing services. CSC is a proud partner of Pulse and has provided outpatient...

  • Sales Representative

    2 weeks ago

    Spokane, Washington, United States Bartlett Roofing Full time

    About UsBartlett Roofing is a leading provider of top-quality roofing solutions, committed to fostering a collaborative and inclusive work culture where every team member is inspired to grow and develop.Job SummaryWe are seeking a highly driven and results-oriented Sales Representative to join our team. As a Sales Representative, you will be responsible for...

  • Customer Service Representative

    2 months ago

    Spokane, United States Community Financial System, Inc. Full time

    Overview: Benefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than...

  • Customer Service Representative

    1 week ago

    Spokane, Washington, United States PoolCorp Full time

    Job SummaryThe Customer Service Representative is a key role at PoolCorp, responsible for empowering customers to build, manage, and grow successful landscape businesses. This position requires a strong customer-service attitude, self-motivation, and attention to detail. The ideal candidate will thrive in a fast-paced environment, understand customer needs,...

  • Customer Service Representative

    1 month ago

    Spokane, Washington, United States CSL Plasma Full time

    Job SummaryCareer Opportunities at CSL PlasmaWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for ensuring the smooth operation of our plasma collection process.Key ResponsibilitiesPrepare the autopheresis machine for the pheresis...

  • Distribution Center Operations Manager

    2 weeks ago

    Spokane, Washington, United States American Tire Full time

    Job SummaryWe are seeking a highly skilled and experienced Distribution Center Operations Manager to join our team at American Tire Distributors. As a key member of our operations team, you will be responsible for overseeing the daily routines and specific tasks of assigned shifts and employees, with a focus on either transportation and/or warehouse...

  • Customer Service Representative

    2 weeks ago

    Spokane, Washington, United States Community Financial System, Inc. Full time

    OverviewCommunity Financial System, Inc. is a leading provider of employee benefits administration, trust services, collective investment fund administration, and actuarial consulting services to customers nationwide. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and over 810,000 participants. With our...

  • Customer Service Representative

    1 month ago

    Spokane, Washington, United States Community Financial System, Inc. Full time

    OverviewCommunity Financial System, Inc. is a leading provider of employee benefits administration, trust services, collective investment fund administration, and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than 810,000...

  • Territory Sales Representative

    3 weeks ago

    Spokane, Washington, United States OLE' Mexican Foods Full time

    Job SummaryThe Territory Sales Representative is a key role at Ole' Mexican Foods, responsible for driving sales growth and building strong relationships with customers in assigned territories. This role requires a strong understanding of the company's products and a proven ability to communicate effectively with customers and internal stakeholders.Key...

  • Distribution Center Operations Manager

    4 weeks ago

    Spokane, Washington, United States American Tire Full time

    Job Title: Distribution Center Operations ManagerAre you a seasoned leader looking to take your career to the next level? We're seeking a highly skilled Distribution Center Operations Manager to join our team at American Tire Distributors.Job Summary:The Distribution Center Operations Manager will be responsible for overseeing the daily operations of our...

  • Retail Sales Representative

    3 weeks ago

    Spokane, Washington, United States Wireless Vision Full time

    Job SummaryWireless Vision is seeking a highly motivated and customer-focused Retail Sales Representative to join our team. As a Retail Sales Representative, you will be responsible for providing exceptional customer service, meeting sales targets, and promoting the T-Mobile brand.Key ResponsibilitiesProvide outstanding customer service to individuals...

  • Customer Service Representative

    2 weeks ago

    Spokane, Washington, United States Gesa Credit Union Full time

    Job SummaryThe Member Contact Center Representative I provides exceptional service to members via multiple channels (phone, email, and chat) and meets/exceeds established performance measurements. This position responds to several member inquiries and provides the features and benefits of the Credit Union products and services to deepen relationships all...

  • Sales Representative

    2 weeks ago

    Spokane, United States Bartlett Roofing Full time

    Job DescriptionJob DescriptionNow Hiring for Spring 2025Who We AreAt Bartlett, we believe in the power of continuous self-improvement. Our mission is to provide top-quality roofing solutions while fostering an environment where every team member is inspired to be better than they were yesterday.Our team is our greatest asset, and we are committed to...

Contact Center Operations Representative bilingual Spanish

2 months ago

Spokane, United States STCU Full time

Job Description

The Contact Center Operations Representative serves the membership through effective communication, troubleshooting, proactive learning, deepening member relationships, and member advocacy over the phone.

Core Job Requirements/Outcomes

  • Maintain high service level standards by meeting or exceeding all service level metrics including but not limited to availability metrics, NPS scores, quality assurance score and adherence to schedule. In addition, utilize the TMA model of AIDINC while demonstrating empathy, curiosity and expertise in all product and services to determine spoken and unspoken needs.
  • Showcase a strong aptitude in quality decision making skills by demonstrating the ability to make sound decisions even in the absence of complete information, and handling risk and uncertainty while relying on a mixture of analysis, wisdom, experience and judgement. Serve the heart of the member by creating alternate solutions that mitigate risk while still meeting the needs of the member.
  • Ensure an exceptional member and employee experience by proactively bringing forward member friction points, continuous improvement ideas and employee experience suggestions while maintaining member security and complying with applicable regulations.

Other Essential Functions

  • Communicate effectively with members/employees through a variety of channels by actively listening and being able to articulate messages in a way that is broadly understandable while adjusting content to meet the tone of the audience.
  • Embody situational adaptability within a high paced, ever-changing environment through the ability to pick up on situational cues and seamlessly adapting personal, interpersonal, and leadership behavior.
  • Contribute to the development of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values.
  • Consistently focus on personal development by ensuring current on all assigned training, continuous improvement methodologies and actively working through a personal development plan that identifies skill gaps.

Qualifications:
Qualifications

Education: High School Diploma or equivalent required.

Job Experience: Minimum of two years customer service experience, preferably in a contact center environment.

Software Skills: Proficient knowledge of MS Office programs including Outlook, Word and Excel.

Other Skills: Strong written and verbal communication skills. Bilingual abilities, including ability to read, write and speak Spanish fluently is preferred.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Additional Information

Please review our website for more information at stcu.org/careers.