Customer Service Representative

4 weeks ago

Spokane, Washington, United States PoolCorp Full time

Job Summary

The Customer Service Representative is a key role at PoolCorp, responsible for empowering customers to build, manage, and grow successful landscape businesses. This position requires a strong customer-service attitude, self-motivation, and attention to detail. The ideal candidate will thrive in a fast-paced environment, understand customer needs, and communicate effectively through spoken and written words.

Responsibilities

  • Eagerly greet walk-in and phone customers, and listen to understand their needs and challenges.
  • Treat customers as business partners by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Collaborate with team members and utilize all company resources to sell PoolCorp's value and give customers the best service and experience possible.
  • Prepare sales orders and assist customers in selecting and loading merchandise.
  • Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • Resolve customer complaints professionally and in a timely manner.
  • Maintain a clean, well-organized, well-stocked sales center.
  • Assist in receiving, shipping, and general warehouse duties.

Requirements

  • Strong customer-service attitude.
  • Self-motivated and detail-oriented personality.
  • Thrives in a fast-paced environment focused on serving business owners with urgent needs.
  • Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
  • A cooperative, dependable team player.
  • Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
  • Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
  • Possess or obtain forklift certification.
  • Must be 18 years of age or older to apply.

Preferred

  • High school diploma or GED.
  • Bilingual (English/Spanish) a plus.
  • Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

About PoolCorp

PoolCorp is a leading distributor of landscape and irrigation products, with a focus on serving the needs of professional landscape contractors. With over 60 years of industry experience, PoolCorp prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store.

Why PoolCorp?

At PoolCorp, our people are our priority. We offer a comprehensive benefits package, including medical, dental, and vision care, company-paid life and long-term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs. We also offer career opportunities, training, and a stable work environment.

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