Support Officers
3 weeks ago
Pay up to $38 per hour w2 based on experience.
Job Description: The IT Support Specialist will be responsible for the consistent delivery of exceptional IT support. Additional responsibilities will include working through escalations and focusing on raising the bar on quality of service.
- Provide technical support on incoming hardware/software issues and service requests.
- Provide direct support for MacOS and Windows endpoints. li>
- Assists in providing root cause analysis and resolutions to trending end user issues.
- Ensure proper update to inventory and asset management system.
- On-call assignments required to expertly support our global 24/7 business operations.
Qualifications and Requirements:
- 3+ years of on-site desktop support and customer service support experience
- 1+ years of hands-on Executive Level Support.
- Must have strong enterprise experience in Windows 10, 11, and macOS
- Experience with supporting mobile devices (iOS, Android devices) under MDM solution.
- Experience supporting cloud-based IT environment (M365, GSuite, Box, SAP, Okta …etc.).
- Experience supporting standard desktop applications (MS Office, Office 365, Anti-virus …etc.).
- Experience supporting/troubleshooting in a SCCM and JAMF environment.
- Experience with enterprise ticketing systems (Service Now, Remedy, JIRA…etc.)
- Hardware troubleshooting experience with Laptops, Desktop, and Network Printers.
- Ability to work varying hours, including evenings, weekends, and holidays as required.
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