Registration Representative
4 weeks ago
Title: Registration Representative
Location: Fountain Valley, CA
Department: Admitting
Status: Per diem
Shift: Variable days including weekends (8hr shifts)
Pay Rate: $22.00/hr
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Essential Functions and Responsibilities
* Ability to communicate effectively in written and verbal form
* Adheres to department policy of using two patient identifiers
* Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic
* Ensures all registration forms are complete, signed, and scanned. Enter notes in Epic as required
* Ability to provide excellent customer service using Simply Better and AIDET principles
* Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer
* Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)
* Maintains registration accuracy rate of 95% or better
* Monitors and manages work queues
* PBX: answer calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols
* Ability to be at work and be on time. Adheres to MHS time and attendance policy
* Ability to follow company policies, procedures, and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities)
* Ability to interact in a positive and constructive manner
* Ability to prioritize and multitask.
* Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Experience and Education
* 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
* Must communicate effectively and clearly both verbally and in writing
* Strong customer service skills
* General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
* Bi-lingual (English/Spanish, or English/Vietnamese) preferred
* Positive work ethic
* General computer skills required including: electronic medical record and Microsoft Office
* Knowledge of medical terminology
* High school graduate preferred
* Medical Terminology related course or certificate preferred
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