Patient Access Representative

2 weeks ago


Fountain Valley, United States Medix Full time

Overview of Registration Rep Opening Onsite at Medical Center (Fountain Valley) in the ER DepartmentIdeally 5+ years of Patient Access/Registration/Admitting experience in a similar hospital settingComfortability in an extremely high paced environmentEPIC experienceAttendance and punctuality is the biggest priority - need someone who is committed, and can consistently show up to work each dayMust present themselves professionally both in mannerisms, as well as appearance (no excessive tattoos, facial piercings, or dyed hair), will wear MemorialCare shirt onsite with black pants and comfortable shoes. A jacket is also recommended. Experience 5+ years of experience in hospital admitting, physician office, or equivalent healthcareMust have a strong insurance background and be proficient navigating insurance verification and insurance-related questionsMust communicate effectively and clearly both verbally and in writingStrong customer service skillsGeneral knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptimaBilingual (English/Spanish, or English/Vietnamese) is a plusPositive work ethicGeneral computer skills required including: electronic medical record and Microsoft OfficeKnowledge of medical terminology Training 1 week of getting to know the team and their systemsEPIC training will happen from 8-5 in Fountain Valley during their first week as well so they should plan for that to be their schedule early on until converting to their main shift Interview Onsite with Hiring Manager and Supervisor OverviewPosition Description: The Registration /Pre-Registration Representative is responsible for completing all registrations of patients presenting for procedures, admissions or the ER. The Representative must collect and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. Excellent customer service must be maintained with all patients and co-workers. This position requires the full understanding and active participation in fulfilling the mission of the organization. Work with critical patients Check-ins Insurance verification AuthorizationsAnswering phones Customer service Selling PointsGreat Company, lots of growth, weekly pay, Sick pay, Benefits: Medical, Dental, and Vision 3-5 Must Have Skills/Qualifications1+ year of admitting, registration, patient access or similar skill set , Strong CS Skills , Comfortable dealing with critical patients/stressful environment , VaccinatedSoft Skill/Attribute RequirementsTeam-oriented/professionalSchedule/Shift4x10sWed-Sat7pm-5:30am30 minute Break plus a couple 10-15 minute breaks throughout the shift



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