Customer Support Specialist

3 weeks ago

Tallahassee, United States Information Resource Group, Inc. Full time
Role: Customer Support Specialist

Location: Tallahassee, FL

Duration: 12+ Months of Contract role (extendable for multiple years)

Job Description
  • Answers customer inquiries, primarily over the telephone, or e-mail.
  • Provides support in research and resolution of problems and inquiries from agency merchants and cardholders.
  • Research online social media and other internet platforms to detect fraud in the agency recipient fraud.
  • Performs system testing on agency system platforms.
  • Conducts agency retailer inventory audits to ensure program compliance.
  • Develops reports as needed or required.
  • Reviews vendor monitor reports and addresses any concerns.
  • Manages and communicates expectations internally and externally.
  • Other duties assigned as needed or required.

Education Requirements
  • Associate's degreein business, computer science or related discipline or the equivalent combination of education, training, or work experience

General Knowledge, Skills & Abilities:
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
  • Ability to understand and apply concepts.
  • Ability to handle projects commensurate with job expectations.
  • Ability to analyze and solve problems using learned techniques and tools.
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
  • Flexibility, versatility, dependability
  • Organizational and time management skills required.
  • Strong problem-solving skills.
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Is resourceful and proactive in gathering information and sharing ideas
  • Ability to work both independently and in a team environment.
  • Some flexibility of hours is required.

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