Technical Support Specialist
3 weeks ago
About Us: At Georgia IT Inc, we are a leading provider of innovative technology solutions. We are seeking a highly skilled Technical Support Specialist to join our team in Tallahassee, FL.
Job Summary: The Technical Support Specialist will be responsible for providing top-notch technical assistance to our customers. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat.
- Analyze and troubleshoot complex technical issues.
- Collaborate with cross-functional teams to resolve customer issues.
- Develop and maintain knowledge of healthcare systems, workflows, and regulatory compliance requirements.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 6+ years of experience in customer support or technical assistance roles, preferably in the healthcare industry.
- Strong understanding of Azure DevOps for issue tracking, project management, and collaboration.
- Proficiency in test automation tools like Selenium for functional and regression testing.
- Familiarity with wireframing and prototyping tools such as Balsamiq for designing user interfaces.
Compensation: The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. Benefits include health insurance, retirement plan, and paid time off.
How to Apply: If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, please submit your application.
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