Technical Support Specialist

3 weeks ago


Tallahassee, United States Georgia IT Inc Full time
Job Title: Technical Support Specialist

About Us: At Georgia IT Inc, we are a leading provider of innovative technology solutions. We are seeking a highly skilled Technical Support Specialist to join our team in Tallahassee, FL.

Job Summary: The Technical Support Specialist will be responsible for providing top-notch technical assistance to our customers. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat.
  • Analyze and troubleshoot complex technical issues.
  • Collaborate with cross-functional teams to resolve customer issues.
  • Develop and maintain knowledge of healthcare systems, workflows, and regulatory compliance requirements.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 6+ years of experience in customer support or technical assistance roles, preferably in the healthcare industry.
  • Strong understanding of Azure DevOps for issue tracking, project management, and collaboration.
  • Proficiency in test automation tools like Selenium for functional and regression testing.
  • Familiarity with wireframing and prototyping tools such as Balsamiq for designing user interfaces.

Compensation: The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. Benefits include health insurance, retirement plan, and paid time off.

How to Apply: If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, please submit your application.

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