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Guest Services Representative

4 months ago

Albuquerque, United States ASM Global Full time

+

+ Essential Duties and Responsibilities

+ Patrol assigned locations, stationary and mobile.

+ Conducts routine property walk through, lock and unlock facility doors, as directed.

+ Works independently, judges and assesses situations for immediate response.

+ Secures property from damage, theft and vandalism.

+ Courteously investigates persons who are suspicious or out of place.

+ Respond to emergencies, incidents, accidents and request for service as required.

+ Maintain records, logs, databases, filing systems, and other necessary records/forms

+ Performs duties in the control center as assigned; dispatch security via radio; answer telephones; monitor surveillance cameras; maintain 24 hour incident log; notify chain of command in matters of serious nature.

+ Courteously answer questions and gives direction to Convention Center guests.

+ Attend to the Convention Center Parking Garage:

+ Assist patrons with parking and automated system

+ Maintain order in parking lot

+ Assure patrons park in designated spots

+ Control traffic that enters/exits the garage

+ Collect parking fees

+ Ability to work with minimal supervision.

+ Must have the ability to work harmoniously in a team setting exhibiting excellent customer service to fellow workers, guests, clients and the community.

+ Personal and professional initiative, enthusiasm, and dedication to excellence in wide ranging services to the center's clients and their customer

+ Intermediate computer skills (i.e.: Microsoft Office suite).

+ Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.

+ Additional Job Description

Additional Job Description

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Exposure to the potential adverse weather conditions; duties involve both indoors and outdoors working environment.

+ Ability to stand and walk throughout the duration of an assigned shift.

+ Ability to lift a minimum of 25 pounds assisted with lifting devices, (i.e.: cart, dolly)

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.