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Specialist I, Rec Lending Collections

4 months ago

South Jordan, United States CardWorks Full time
CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

Position Summary:

A Collector is responsible for the daily collection of past due Recreation Lending loans. The Collector insures delinquency is maintained at an acceptable low level as well as complies with all policies and procedures as defined by management.

Essential Functions:

  • Maintainsdelinquency in individually assigned loans at target rates
  • Keeps manager informed of current status and trends related to individually assigned loans
  • Completes skip trace work on accounts as required.
  • Complies with all federal and state collection laws
  • Completes daily work flow
  • Understands and complies with all laws and regulations to which the Bank is subject
  • Communicates problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.
  • Performs other duties as assigned

Education and Experience:

  • High school diploma or its equivalent education required
  • One (1) years' experience in collections/customer service or call center is required
  • Experience in a similar portfolio with an emphasis on sub-prime lending is preferred
  • Experience performing work involving knowledge of general accounting fundamentals, business practices, or banking principles is also required

Summary of Qualifications:

  • Knowledgeable and complies with all state and federal collection laws and procedures.

  • Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functions
  • Skilled in negotiating, including the ability to persuade and modify opinions to reach goals

  • Professional demeanor
  • Highly organized
  • Ability to work under pressure; flexibility and willingness to work at a rapid pace
  • Understanding of collection nuances in a sub-prime field
  • Knowledge of federal and state collection laws
  • Working knowledge of a computer software related to specific job requirements.

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant's personal credit history, drug testing, and employment/personal references.

Other details
  • Pay Type Hourly

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