Mortgage Loan Support Specialist

2 weeks ago


South Ogden, Utah, United States Intercap Lending, Inc Full time

Job Overview

Intercap Lending is on the lookout for a dedicated and detail-focused Mortgage Loan Support Specialist to assist our loan officers in navigating the loan origination journey. This role is vital in collecting borrower details, preparing loan documentation, and ensuring a smooth experience for our clients. The ideal candidate will possess exceptional organizational skills, strong communication capabilities, and a commitment to customer satisfaction.

Key Responsibilities

  • Support loan officers in gathering and organizing borrower information and necessary documents for loan applications.
  • Engage with borrowers to facilitate their application process, addressing inquiries and providing guidance.
  • Prepare and verify loan files and documentation for underwriting, ensuring all information is accurate and complete.
  • Coordinate with processors, underwriters, and various teams to guarantee the timely advancement of loan applications.
  • Maintain communication with clients, realtors, and other stakeholders to provide updates on loan progress and collect required information.
  • Assist in reviewing loan files to ensure compliance with company policies and regulatory standards.
  • Keep organized records and documentation of loan application activities.
  • Help schedule appointments and manage the calendars of loan officers.
  • Stay informed about trends, regulations, and best practices in the mortgage industry.

Qualifications

  • High school diploma or equivalent; some college coursework is advantageous.
  • Minimum of 1 year of experience in mortgage lending, loan processing, or similar roles.
  • Strong grasp of loan origination processes and documentation requirements.
  • Exceptional attention to detail and organizational abilities.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office suite and relevant software applications.
  • Able to thrive in a fast-paced work environment.
  • Customer service-oriented mindset.
  • Familiarity with Encompass or other loan origination systems is a plus.

Intercap Lending Inc. is a direct seller, servicer, and issuer for Fannie Mae, Freddie Mac, and Ginnie Mae, with a commitment to making the dream of homeownership a reality for our clients.



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