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Insurance and Warranty Specialist
2 months ago
Merrick Bank is seeking a highly skilled and detail-oriented Specialist I to join our team. As a Specialist I, you will be responsible for tracking insurance and warranties on open accounts, ensuring compliance with state and federal laws and regulations.
Key Responsibilities- Scans, renames, and files all customer account related documentation into customer folders.
- Researches and updates insurance policies on open loans and documents insurance in the system of record and on tracking spreadsheets.
- Pulls faxes from the queue, opens insurance mail/emails, and organizes all for data entry.
- Reviews the previous day's boarding report for new customer warranties purchased through dealers and logs them onto the warranty tracking sheet.
- Researches and updates warranty information on open loans and makes appropriate updates in the system of record and on the tracking spreadsheet.
- Contacts dealerships or financial institutions to verify warranties and ensure funds were paid to the warranty company.
- Supports level II and Sr. Specialists as assigned by leadership.
- Fulfills other tasks and functions as assigned by leadership.
- Receives and sorts through daily mail and distributes to the appropriate teams to be worked.
- Sorts through returned mail and determines how it should be addressed.
- Scans documents and sends/emails to appropriate team members.
- High School Diploma required.
- One year of work experience preferred.
- Knowledge of insurance and warranty operations.
- Knowledge of federal and state collection, banking, lending, and bankruptcy laws and regulations for the non-prime credit segment.
- Experience with Microsoft Office Suite, email, and database software.
- Ability to solve practical problems and deal with a variety of concrete variables.
- Ability to work effectively under pressure and handle multiple assignments simultaneously.
- Effective communication and negotiation skills.
- High level of accountability and accuracy.
Merrick Bank offers a competitive base rate of pay, variable pay incentive programs, and a comprehensive benefit suite. Our benefits include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, and other benefits to meet the needs of our employees.
We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristic.
