Customer Service Representative

1 week ago

Birmingham, United States Nesco Resource, LLC Full time
Key Responsibilities: Manage end-to-end order processing using the SAP system. Utilize external platforms provided by our warehouses to track and manage inventory and shipments. Issue and manage all necessary documentation, including invoices, delivery notes, and shipping documents. Collaborate with internal teams such as logistics, sales, and supply chain to ensure seamless order fulfillment. Handle sample requests and MTO product orders specific to the Health Care business line. Attend meetings related to Supply Chain, Quality, and other relevant areas to support our manufacturing site operations. Coordinate international requests, processing orders with sister companies worldwide, and managing shipments to and from the US. Communicate effectively with customers to provide updates on order status and address any inquiries or issues. Maintain accurate records of customer interactions and transactions. Assist in resolving any order-related issues to ensure customer satisfaction.

Additional Details:
• The candidate will be responsible for managing end-to-end order processing using the SAP system.
• Will need to utilize external platforms provided by our warehouses to track and manage inventory and shipments.
• The role involves issuing and managing all necessary documentation, including invoices, delivery notes, and shipping documents.
• Collaboration with internal teams such as logistics, sales, and supply chain is crucial to ensure seamless order fulfillment.
• The candidate will also handle sample requests and MTO product orders specific to the Health Care business line.
• SAP background is a must.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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