Customer Service Representative
7 days ago
Department: Core Call Inc
Employment Type: Full Time
Location: Birmingham
Compensation: $17.50 - $25.00 / hour
Description
Job Description: Customer Service Representative
Position Summary:
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The CSR will act as the primary point of contact for customers, providing assistance, resolving issues, and ensuring a positive experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities
- Customer Support: Handle inbound and outbound customer inquiries via phone, email, chat, and social media.
- Issue Resolution: Identify, troubleshoot, and resolve customer complaints and issues in a timely manner.
- Order Processing: Assist with order placements, returns, and exchanges.
- Documentation: Accurately document interactions and maintain detailed customer records in the CRM system.
- Cross-Department Collaboration: Work with other departments, such as sales and technical support, to resolve complex customer issues.
- Compliance: Follow company policies and procedures to ensure data privacy and customer satisfaction.
- High school diploma or equivalent (required). Associate or bachelor's degree (preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Proficiency in CRM software and basic computer applications (Microsoft Office).
- Ability to multitask and manage time effectively.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
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