Customer Service Representative

2 weeks ago

Scottsdale, United States NVA Full time
Join a veterinary team who shares your passion for providing personalized client service and patient care

Pinnacle Peak Animal Hospital is seeking an experienced Client Service Representative to join our team. We are a team of professionals who succeed in making a difference in our patients' lives every day. We foster a team environment with a healthy work-life balance and a positive culture that truly makes working fun.

What you will do:

-Provide extraordinary service for our clients and pets.

-Communicate information effectively between doctors, team members, and clients.

-Manage incoming calls on a multi-line phone system.

-Welcome and assist clients/pets arriving for appointments.

-Schedule/confirm outpatient appointments and inpatient procedures.

Skills/Requirements:

-Must love pets AND people. Previous client service experience required.

-Must be punctual and dependable.

-The ability to multi-task and remain professional in a fast-paced environment.

-Familiarity with medications and common veterinary conditions/terminology.

-Familiarity with Cornerstone is a plus

Benefits:

-Sick Pay

-Uniform allowance

-CE allowance and in-clinic training

-Pet care discounts

-Employee assistance program

Work Schedule/Compensation:

-Part time (under 30 hours/week) with the potential for Full time in the future

-Scheduled hours will vary: We are open Monday-Friday 7:00am-5:30pm, & select Saturdays 8:30am-12:00pm (typically 1 per month)

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • Employee assistance program
  • Employee discount
  • Professional development assistance
  • Uniform allowance

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Application Question(s):

  • Are there any shifts Monday - Saturday that you would not be able to work?
  • What is your desired starting wage?

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 1 year (Required)
  • Animal Hospital: 1 year (Required)

Work Location: In person

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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