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Ticket Office and Group Sales Intern

1 month ago

Fort Wayne, United States AEG Full time
*Ticket Office and Group Sales Intern - Multiple Positions

Overall Job Description: This internship position is stationed in the ticket office and will help in all aspects of the ticket office. Learn how a ticket office runs, and have the opportunity to learn more about group sales and season ticket sales. Main contacts/direct supervisors during the season are Kade Zvokel and Blaine Jerome.

Duties and Responsibilities:
• Game day and group sales through ProVenue Ticketing Software
• Assist with Centerfield Ticket Office
• Assist with walk up and phone orders for individual ticket buyers
• Setup and retrieve ticket scanners each game
• Develop and implement ticket plans and group sales opportunities
• Oversee and sell TinCaps Birthday Party Packages, including ordering and picking up cupcakes
• Working other ticketed events outside of TinCaps games as well as potential non ticket events
• Customer service calls to current ticket plan holders
• Assist with the delivery of season tickets, suite books, and pocket schedules
• Resolve and troubleshoot ticket problems, run monetary and ticket reports, and process group payments
• Work Guest Services during parts of TinCaps games
• Work with the Reading Program Director to assist with the Reading Program
• Attend mascots appearances both as the mascot and as the TinCaps representative
• Other duties as assigned

Skills and Abilities Required:
• Strong communication skills both on the phone and in person
• Customer service skills
• Ability to handle a variety of projects
• Ability to multi-task
• Proficiency in working with a team
• Ability to work independently and meet deadlines
• Willingness to work long hours
• General knowledge of baseball

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.