End User Support Specialist

1 week ago


Fort Wayne, Indiana, United States Lincoln Financial Group Full time

The role of End User Support Specialist at Lincoln Financial Group offers a unique opportunity to make a meaningful impact in the lives of our customers. As a member of our technical support team, you will be responsible for providing level 1 and level 2 support for end-user ecosystems, which includes desktops, laptops, desk phones, mobile device hardware, software, and associated break/fix services.

Job Summary:

This position requires a high degree of technical expertise and strong communication skills to effectively troubleshoot and resolve issues. You will work closely with geographically dispersed teams to achieve results and provide support to employees or internal customers in resolving escalated technology issues in a timely fashion.

Key Responsibilities:
  • Processes level 1 and level 2 incidents and service requests, inclusive of specialized VIP support queues
  • Monitors respective ticket queue and handles tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs
  • Complies with standard processes and procedures
  • Relies on experience and judgment to plan and accomplish goals
What We Offer:
  • A competitive salary range of $29.69 - $37.50 per hour, with anticipated pay for new hires between the minimum and midpoint of the range
  • A comprehensive benefits package, including PTO, parental leave, and employee assistance programs
  • Ongoing training and development opportunities to enhance your technical skills and career growth
  • A dynamic and supportive work environment that encourages collaboration and innovation


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