Current jobs related to Salesforce Success Specialist - CINCINNATI - Western & Southern Financial Group
-
Salesforce Specialist
2 days ago
cincinnati, United States Insight Global Full timeInsight Global is seeking a Salesforce Specialist for one of our clients who is in non- profit industry. This role would require to be onsite in Cincinnati from 8:30-4:30 and would work 37.5 hours a week. The Salesforce Specialist will be joining a small IT team and should be prepared to interact with multiple departments within the organization. The...
-
Salesforce Specialist
5 days ago
Cincinnati, United States Insight Global Full timeInsight Global is seeking a Salesforce Specialist for one of our clients who is in non- profit industry. This role would require to be onsite in Cincinnati from 8:30-4:30 and would work 37.5 hours a week. The Salesforce Specialist will be joining a small IT team and should be prepared to interact with multiple departments within the organization. The...
-
Salesforce Administrator
4 days ago
Cincinnati, Ohio, United States Insight Global Full timeJob Title: Salesforce SpecialistInsight Global is seeking a skilled Salesforce Specialist to join our team. This role will require you to work onsite in Cincinnati, with a 37.5 hour workweek. As a Salesforce Specialist, you will be part of a small IT team and will interact with various departments within the organization.Key Responsibilities:Administer and...
-
Salesforce Architect
2 weeks ago
Cincinnati, Ohio, United States Vernovis Full timeAbout the RoleVernovis is a Total Talent Solutions company that specializes in providing innovative solutions to technology, cybersecurity, finance, and accounting functions. We help professionals achieve their career goals by matching them with dynamic projects and direct-hire opportunities.Job SummaryWe are seeking a highly skilled Salesforce Architect to...
-
Salesforce Database Administrator
1 week ago
Cincinnati, United States Encore Talent Solutions Full timeEncore Talent Solutions is seeking a Salesforce Specialist for a direct client. This role will be a 12-month long Contract to Hire and will be worked 5 days a week onsite in Cincinnati, OH.Job ResponsibilitiesServe as primary system administrator for the company’s database systems, not limited to: Salesforce CRM NPSP, Marketing Cloud, Document Generation...
-
Salesforce Database Administrator
4 days ago
cincinnati, United States Encore Talent Solutions Full timeEncore Talent Solutions is seeking a Salesforce Specialist for a direct client. This role will be a 12-month long Contract to Hire and will be worked 5 days a week onsite in Cincinnati, OH.Job ResponsibilitiesServe as primary system administrator for the company’s database systems, not limited to: Salesforce CRM NPSP, Marketing Cloud, Document Generation...
-
Salesforce Database Administrator
1 week ago
Cincinnati, United States Encore Talent Solutions Full timeEncore Talent Solutions is seeking a Salesforce Specialist for a direct client. This role will be a 12-month long Contract to Hire and will be worked 5 days a week onsite in Cincinnati, OH.Job ResponsibilitiesServe as primary system administrator for the company’s database systems, not limited to: Salesforce CRM NPSP, Marketing Cloud, Document Generation...
-
Cincinnati, United States Specialty Company Full time $100,000 - $140,000Job DescriptionJob DescriptionA specialty Salesforce Consulting company in stealth mode, is seeking a Head of Growth. Are you a disruptor with significant Salesforce ecosystem experience and a powerful force for positive change to grow a North American wide company?About the Company:We are a specialty Salesforce Consulting firm in stealth mode led by an...
-
Retention Specialist
1 month ago
Cincinnati, United States tapwage Full timeRetention Specialist Full-time, in-person availability at our Cincinnati, OH office Anticipated deadline to submit application: September 9, 2024 by 3:00pm PST. Position may close early if application limit is met. Apply promptly for full consideration. The Opportunity We’re looking to hire a resilient and results-driven Retention Specialist for our...
-
Enterprise Sales Specialist
2 weeks ago
Cincinnati, Ohio, United States Spectrum Full timeAbout the RoleWe are seeking a highly motivated and results-driven Enterprise Sales Specialist to join our team at Spectrum Enterprise. As an Enterprise Sales Specialist, you will be responsible for identifying and pursuing new business opportunities in the healthcare industry.Key ResponsibilitiesDevelop and execute sales strategies to drive revenue growth...
-
Customer Account Specialist
2 weeks ago
Cincinnati, Ohio, United States Michelman Full time{"title": "Customer Account Specialist", "content": "Job SummaryWe are seeking a highly skilled Customer Account Specialist to join our Customer Service team at our headquarters in Cincinnati, OH. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and collaborating...
-
Client Success Strategist
4 weeks ago
Cincinnati, Ohio, United States Peterson Technology Partners Full timeLocation: Cincinnati, OHHybrid Schedule: 3 days in office / 2 days at home weekly.The Hiring Manager would like for this person to be onsite for 1-2 weeks for training and work a hybrid schedule thereafter (in office Mon/Tue/Thurs; remote Wed/Fri).Shift: 8:30AM-5:30PMJob OverviewThe Client Success Manager is tasked with overseeing the fulfillment of client...
-
Account Success Manager
4 weeks ago
Cincinnati, Ohio, United States Peterson Technology Partners Full timeLocation: Cincinnati, OHHybrid Schedule: 3 days in office / 2 days at home weekly.The Hiring Manager prefers this individual to be onsite for initial training and then transition to a hybrid work model (in office Mon/Tue/Thurs; remote Wed/Fri).Shift: 8:30AM-5:30PMJob OverviewThe Client Success Manager is accountable for the fulfillment of client contract...
-
Customer Success Manager
2 days ago
Cincinnati, Ohio, United States CDK Global Full timeJob SummaryThe Scaled Customer Success Manager is a key role at CDK Global, responsible for driving client adoption, expansion, renewal, and overall satisfaction through scaled plays and programs. This position requires a deep understanding of the business needs of the customer and the ability to develop and implement end-to-end scaled programs for...
-
Senior Customer Success Manager
2 weeks ago
Cincinnati, Ohio, United States CDK Global Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at CDK Global. As a key member of our customer success team, you will be responsible for developing and implementing end-to-end scaled programs to drive customer success and growth.Key ResponsibilitiesProgram Development: Develop and implement...
-
Strategic Account Specialist
1 week ago
Cincinnati, Ohio, United States Spectrum Full timeAbout the RoleWe are seeking a highly motivated and results-driven Strategic Account Specialist to join our Hospitality team at Spectrum Enterprise. As a key member of our sales team, you will be responsible for identifying and recommending technology solutions to hotels and other hospitality organizations.As a Strategic Account Specialist, you will have the...
-
Physician Outreach Specialist
2 weeks ago
Cincinnati, Ohio, United States Cincinnati Children's Hospital Medical Center Full timeAbout the RoleCincinnati Children's Hospital Medical Center is seeking a highly skilled Physician Outreach Specialist to join our team. As a key contact for referring doctors, medical practices, and their staff, you will be responsible for building and maintaining relationships between referring providers and faculty at our hospital.Key...
-
Senior Customer Success Manager
7 days ago
Cincinnati, Ohio, United States CDK Global Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at CDK Global. As a key member of our customer success organization, you will be responsible for driving customer adoption and retention through scaled engagement strategies.Key ResponsibilitiesDevelop and implement end-to-end scaled programs for...
-
Software Quality Assurance Specialist
4 weeks ago
Cincinnati, Ohio, United States Saxon Global Full timeSoftware Quality Assurance SpecialistThe Software Quality Assurance Specialist is tasked with collaborating closely with internal stakeholders and business users to comprehend requirements, convert those into testing scenarios, execute testing protocols, and monitor progress and issues throughout the testing phase.Analyze and grasp requirements documentation...
-
Enterprise Sales Specialist
3 weeks ago
Cincinnati, Ohio, United States Spectrum Full timeAbout the RoleWe are seeking a highly motivated and results-driven Enterprise Sales Specialist to join our team at Spectrum Enterprise. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our presence in the healthcare market.Key ResponsibilitiesDevelop and maintain...
Salesforce Success Specialist
4 months ago
Summary of Responsibilities:
Contributes to the productivity of Enterprise Engagement Platform (EEP) Salesforce users by researching, analyzing and resolving requests made through various channels, including inbound calls, emails, or chats. Provides users with superior support on all aspects of the EEP Salesforce platform or ecosystem, including Salesforce Customer Relationship Management (CRM), third-party applications (such as WalkMe or Rollio) and any other new Salesforce functionality. Acts as a liaison between the Salesforce user and the EEP development and training teams. Simulates or recreates user problems to resolve operating difficulties. Escalates issues to the proper team for resolution. Proactively remains fully educated on the current and new EEP Salesforce platform features. Works with minimal supervision and is responsible for making an established range of decisions. Escalates to management when necessary and updates management regularly.
Position Responsibilities:
- Provides support for EEP end-users across all insurance and investment Business Units by telephone, email or chat. Offers real-time support or a prompt follow-up response to user for complete resolution of issues. Troubleshoots issues by utilizing problem analysis techniques. Gathers and documents all requests and resolutions in determined system.
- Thoroughly explains to users how the EEP features and capabilities simplify their daily work. Demonstrates EEP features and capabilities to users through WebEx sessions to resolve training issues. Monitors and tracks trends in training needs and communicates these items to our Training team for future development needs.
- Understands the EEP platform, built on Salesforce, its configuration, and functional capabilities, including regular deployment changes and potential system implications related to Salesforce’s regular release cadence. Understands how EEP Salesforce platform features and capabilities support business unit processes.
- Assists in the Salesforce Knowledge repository population by creating helpful content to supplement future training and support. Partners with the Talent Development team on knowledge creation and validation.
- Captures and supports users’ requests for future enhancements.
- Gathers high-level requirements to communicate user’s business needs.
- Provides personable, professional, courteous and timely support.
- Performs other duties as assigned by management.
Selection Criteria:
- Proven knowledge of Salesforce CRM, Communities and/or Marketing Cloud or similar CRM experience.
- Proven superior customer service skills, demonstrated through strong listening skills, analyzing and solving problems. Must provide examples of strong customer service skills.
- Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations.
- Demonstrated excellent verbal and written communication skills to convey information clearly, focused and concisely.
- Proven experience coordinating multiple assignments simultaneously and completing assigned tasks accurately and on a timely basis.
- Demonstrated strong attention to detail with excellent organization skills.
- Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective solutions.
- Demonstrated experience effectively collaborating within a team.
- Demonstrated efficiency in navigating through multiple computer system applications.
Educational Requirements:
- High school diploma/GED required.
- Bachelor’s degree or commensurate selection critieria experience preferred.
Computer skills and knowledge of hardware & software required:
- Salesforce CRM or other CRM platforms, Salesforce Communities and Marketing Cloud or similar CRM products.
- Working knowledge of Microsoft Office suite of products including Word, Excel, Outlook, and PowerPoint.
- Collaboration tools such as WebEx Teams and/or Slack.
- Internet Browsers such as IE and Chrome.
- Telephony platform (e.g., Genesys).
Certifications & licenses (i.e. Series 6 & 63, CPA, etc.):
- Salesforce Administrator Certification preferred.
Position Demands:
- Extended hours required during peak workloads or special projects.