Current jobs related to Senior Customer Success Manager - Cincinnati, Ohio - CDK Global
-
Customer Success Manager
3 weeks ago
Cincinnati, Ohio, United States Vector Solutions Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled and motivated Customer Success Manager to join our team at Vector Solutions. As a key member of our customer-facing team, you will be responsible for cultivating and maintaining strong relationships with our clients, ensuring their satisfaction with our web-based programs.Key...
-
Customer Success Manager
3 weeks ago
Cincinnati, Ohio, United States Vector Solutions Full timeJob Title: Customer Success ManagerVector Solutions is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for cultivating and maintaining strong relationships with our clients, ensuring their success with our web-based programs.Key Responsibilities:Drive retention and...
-
Customer Success Manager
3 weeks ago
Cincinnati, Ohio, United States Unlimited Systems Full timeAbout Unlimited SystemsUnlimited Systems is a leading provider of healthcare technology solutions, dedicated to simplifying revenue cycle management for specialty healthcare providers. With over two decades of experience, we have developed market-leading technology solutions that automate complex tasks, reduce manual effort, and accelerate cash flow.Job...
-
International Customer Success Manager
2 weeks ago
Cincinnati, Ohio, United States Waites Sensor Technologies, Inc. Full timeJob DescriptionAt Waites Sensor Technologies, Inc., we are seeking a highly skilled International Customer Success Manager to join our team. This role is responsible for ensuring that our customers receive the best possible experience through our industry-leading products and services.The ideal candidate will be a charismatic, articulate, high-energy...
-
Customer Success Representative
3 weeks ago
Cincinnati, Ohio, United States Organized Living Full timeJob Title: Customer Success RepresentativeOrganized Living is seeking a highly skilled Customer Success Representative to join our team. As a key member of our customer support team, you will be responsible for managing and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our products and services.Key...
-
Customer Success Representative
1 month ago
Cincinnati, Ohio, United States Organized Living Full timeJob Title: Customer Success RepresentativeWe are seeking a highly skilled Customer Success Representative to join our team at Organized Living. As a key member of our customer support team, you will be responsible for managing and serving as a liaison between our company and its network of customers.Key Responsibilities:Manage and grow assigned customer...
-
Customer Success Representative
3 weeks ago
Cincinnati, Ohio, United States Organized Living Full timeJob Title: Customer Success RepresentativeOrganized Living is seeking a highly motivated and organized Customer Success Representative to join our team. As a key liaison between the company and its network of customers, you will be responsible for managing and growing our customer base, ensuring seamless communication, resolving issues, and providing...
-
Senior Customer Manager
2 weeks ago
Cincinnati, Ohio, United States Chiquita Brands Full timeJob DescriptionThe Senior Customer Manager will collaborate closely with the Director of Sales to achieve objectives for key accounts, focusing on forecasting, budgeting, and ensuring quality specifications are met.Key Responsibilities:Present comprehensive category management data to clients.Contribute to the development of customer pricing protocols.Create...
-
Customer Success Representative
3 weeks ago
Cincinnati, Ohio, United States Organized Living Full timeJob DescriptionAbout Organized LivingWe are seeking a highly motivated and organized Customer Success Representative to join our team. As a key liaison between the company and its network of customers, you will be responsible for managing and growing our customer base. Your primary focus will be on providing world-class support to our customers, ensuring...
-
Senior Customer Sales Manager
3 weeks ago
Cincinnati, Ohio, United States The Kraft Heinz Company Full timeJob DescriptionThe Kraft Heinz Company is seeking a highly skilled and experienced Senior Customer Sales Manager to join our US Sales team. As an Indispensable Partner with a Growth and Winning Mindset, we strive for Superior Execution every day.This role will drive Kraft Heinz selling efforts, strategic development, and supply chain initiatives on a $300...
-
Customer Success Data Analyst
3 weeks ago
Cincinnati, Ohio, United States CDK Global Full timeCustomer Success Data AnalystJoin CDK Global as a Customer Success Data Analyst and play a key role in driving business growth through data-driven insights. As a member of our Customer Success team, you will be responsible for analyzing customer data to identify trends, patterns, and anomalies that impact customer outcomes.Key Responsibilities:Conduct...
-
Customer Success Manager
3 weeks ago
Cincinnati, Ohio, United States Benchmark Gensuite Full timepbAbouttheRole:/b/ppBenchmarkGensuiteisseekingaskilledCustomerRelationshipManagertodrivecustomersatisfactionandgrowthamongaportfolioofexistingcustomers.Theidealcandidatewillhaveastrongbackgroundincustomersuccess,relationshipmanagement,oraccountmanagement,withaproventrackrecordofidentifyingnewbusinessopportunitiesanddrivingdeeperengagement./ppbKeyResponsibili...
-
Senior Insurance Sales Representative
3 weeks ago
Cincinnati, Ohio, United States American Senior Benefits Full timeAre you a driven professional looking to make a difference in the lives of seniors? As a Senior Insurance Sales Representative with American Senior Benefits, you will have the opportunity to educate and assist Medicare beneficiaries with their insurance needs. Our team proudly represents over 220 top carriers, offering a wide range of products and services....
-
Senior Customer Experience Manager
3 weeks ago
Cincinnati, Ohio, United States CMA CGM Group Full timeLed by Rodolphe Saad, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Senior Tax Manager
3 weeks ago
Cincinnati, Ohio, United States Reserve Squad Full timeSenior Tax Manager Job DescriptionA reputable company, Reserve Squad, is seeking a Senior Tax Manager in a full-time permanent role. The Senior Tax Manager is responsible for coordinating the tax compliance function with successful outcomes, ensuring all returns are accurately and timely filed, well-organized workpapers, accurate and timely reporting of tax...
-
Senior Tax Manager
2 weeks ago
Cincinnati, Ohio, United States Reserve Squad Full timeSenior Tax ManagerA reputable company in Cincinnati, OH is seeking a Senior Tax Manager in a full-time permanent role. The Senior Tax Manager is responsible for coordinating the tax compliance function with successful outcomes all returns accurately and timely filed, well organized, efficient workpapers, accurate and timely reporting of tax projections to...
-
Senior Tax Manager
2 weeks ago
Cincinnati, Ohio, United States Reserve Squad Full timeSenior Tax Manager Job DescriptionA reputable company, Reserve Squad, is seeking a Senior Tax Manager in a full-time permanent role. The Senior Tax Manager is responsible for coordinating the tax compliance function with successful outcomes, ensuring all returns are accurately and timely filed, well-organized workpapers, accurate and timely reporting of tax...
-
Senior Operations Manager
2 weeks ago
Cincinnati, Ohio, United States Crumbl Cookies Full timeRole SummaryCrumbl Cookies is seeking a highly skilled and experienced Senior Operations Manager to oversee daily operations and customer service in our fast-paced cookie shop environment.Key ResponsibilitiesManage the kitchen efficiently to maintain an ongoing supply of fresh cookiesOversee quality control to ensure exceptional customer experienceResolve...
-
Senior Marketing Manager
3 weeks ago
Cincinnati, Ohio, United States StandardAero Full timeJob SummaryStandardAero is seeking a highly skilled Senior Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing marketing strategies to drive business growth and customer engagement.Key Responsibilities* Develop and implement social media and digital marketing campaigns to...
-
Senior System Manager
3 weeks ago
Cincinnati, Ohio, United States Encore Talent Solutions Full timeJob Title: Senior System ManagerEncore Talent Solutions is seeking a highly skilled Senior System Manager to lead our GTM systems initiatives. As a key member of our IT Infrastructure division, you will be responsible for architecting, implementing, and optimizing our GTM systems infrastructure to support our sales, marketing, and customer success teams.Key...
Senior Customer Success Manager
2 months ago
We are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at CDK Global. As a key member of our customer success organization, you will be responsible for driving customer adoption and retention through scaled engagement strategies.
Key Responsibilities- Develop and implement end-to-end scaled programs for onboarding, adoption, renewal, and expansion outcomes.
- Familiarize yourself with the full suite of CDK products and business benefits to our customers, utilizing that knowledge to build out scaled engagement strategies.
- Become an expert on new CDK products and enhancements to assist in scaling awareness and adoption of these tools and features.
- Identify opportunities to increase new product awareness and adoption, increase product utilization, and overall product value.
- Utilize customer data to identify trends, creating targeted engagement campaigns for customers at different stages in their journey with us.
- Assess dealership risk factors, identify scaled risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities.
- Advocate for customer needs to other teams within CDK.
- Partner with Sales, Product, Marketing, and other CDK teams to become a key asset in growing the CDK business with clients.
- Successfully identify and implement strategies for retaining at-risk clients.
- Drive engagement and monitor CDK's community platform.
- Seek and listen to feedback, demonstrating a positive outlook on work and providing recognition to peers.
- Utilize Totango to document valued-added conversations and engagements with dealer partners.
- Minimum 4 years of client services, marketing, or sales experience, with B2B or outside sales or account management in a similar industry.
- High school diploma, BA/BS preferred.
- 3+ years of retail automotive experience preferred.
- Ability to work and influence across all levels of the dealership.
- Knowledge of CDK applications and familiarity with the automotive industry.
- In-depth knowledge of variable dealership operations or training dealer staff on software applications and processes.
- Experience with SalesForce and Customer Success tooling (like Totango).
- High sense of urgency.
- Handles high-stress interactions and situations, de-escalating appropriately using empathy.
- Strong communication skills with peers and clients, both oral and written, with the ability to work as a team member with limited supervision.
- Time management and completion of tasks to a definite deadline.
- Excellent analytical skills to accurately assess and respond to customers at scale.
- Experience using scaled communications platforms.
- Familiarity with CDK's org structure, solutions, implementation, and service models.
- Some automotive knowledge (areas of the dealership and dealer workflows).
- Competitive compensation package, including annual performance bonus, benefits, and/or other applicable incentive compensation plans.
- Medical, dental, and vision benefits.
- Paid Time Off (PTO).
- 401K Matching Program.
- Tuition Reimbursement.
CDK Global is committed to fair and equitable compensation practices. We believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers, and communities. We are an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.
