Customer Service Representative

3 weeks ago

Warren, United States Suburban Automotive Services Full time
Suburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services, and The Paint Shop.

GLS NA is an award-winning Tier 1 automotive supplier providing unique solutions for an amazing list of clients transforming the auto industry. With over 11 years of customer satisfaction, our company has established itself as a leading provider in vehicle management with a current portfolio of over 90,000 vehicles. Our expertise extends beyond just vehicle management as we provide support for over 1,100 shows and events. With 18 locations spanning across North America, we are equipped to serve 8 major automotive brands and counting.

Why Work for Us:
  • Multiple benefits package options that include medical, dental, vision, and disability options.
  • 401K program with company match.
  • Company stability with over 70 years of proudly serving the community.
  • Team member values driven Recognition Program.
  • Milestone Recognition Program.
  • Above market paid sick and vacation at 30 days, bereavement leave, and jury duty pay.
  • Diverse and inclusive workforce with a variety of skills and knowledge.
  • Career and growth opportunities with a focus on team member development.

As the National Region Coordinator, you are responsible for assigning and disposing of company-owned vehicles to ensure the appropriate flow of inventory based on currently provided parameters set by the General Motors client. Providing customer service to drivers through email, phone, and team messaging.

Salary Overview:
The pay rate for this role starts at $17 per hour based on experience.

National Region Coordinator Responsibilities Include:
  • Track inventory and driver activity daily using eCVMS, and communicate with drivers via phone, email, and IM to provide updates and support.
  • Submit vehicle orders and process credit/rebill transactions for driver vehicle assignments.
  • Work with regional offices to assign license plates for drivers outside Michigan and maintain manufacturer plates inventory.
  • Assist auction personnel with vehicle locations and coordinate shipping of vehicles to dealerships.
  • Manage vehicle swaps for company drivers using reports, email, and GM forms.
  • Track vehicle orders and update status in GM systems, working with dealerships on PDI/LPO, repairs, and recalls.
  • Maintain vehicle files and prepare vehicles for disposal through auctions or sales.
  • Send license plate renewals to drivers via FedEx, and perform annual inventory with required paperwork.
  • Complete Power of Attorney paperwork for drivers to obtain state-specific license plates.
  • Adhere to Suburban Automotive Service's DRIVEN values and align business practices to support the SAS mission and vision.

National Region Coordinator Qualifications and Skills:
  • Must have a valid driver's license.
  • 1-year customer service experience preferred.
  • Proficient in excel and outlook.
  • Must be a reliable team player.
  • Must have exceptional oral and written communication skills.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

B2

Other details
  • Pay Type Hourly

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