Customer Service Representative

1 day ago


Warren, Michigan, United States TEKsystems Full time
About the Role
As a Customer Service Representative at TEKsystems, you will play a vital role in providing exceptional customer-centric service to internal and external customers. You will be responsible for assisting customers by answering questions, helping with vehicle support, and marketing support across various social media platforms.

Key Responsibilities
- Answer inbound comments from customers in need of assistance on social media platforms including Facebook, Twitter, Instagram, Google Play, and App Store.
- Create and manage cases for customers requiring more complex assistance.
- Manage existing case loads, complete follow-up tasks, and achieve operational metrics.
- Adhere to standard work processes and contribute to efficiencies and improvements when possible.

Requirements
- 1+ year experience in a customer service-related profession.
- 1+ year of social platform experience.
- Computer navigation and typing proficiency (40 WPM+).
- Strong reading comprehension and written communication skills.

Additional Information
The salary for this position is estimated to be between $18.00 and $19.00 per hour, based on industry standards and location. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits include medical, dental, and vision, as well as critical illness, accident, and hospital insurance.

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