Current jobs related to Overnight Agent-Guest Services - National Harbor - Marriott International
-
Evening Guest Services Agent
4 weeks ago
Boothbay Harbor, Maine, United States Benchmark Spruce Point Inn Full timeJoin Our Team at Benchmark Spruce Point InnAt Benchmark | Pyramid, we are dedicated to fostering Work-Life Balance for our employees through various practices, policies, and programs designed to support your success both professionally and personally. Here are some of the exceptional benefits we provide:Comprehensive Medical and Dental insurance options for...
-
Guest Services Coordinator
4 weeks ago
Bar Harbor, Maine, United States Witham Family Hotels Full timeJoin Our Team as a Front Desk AgentAre you dedicated to providing exceptional guest experiences and adept at resolving issues? As a Front Desk Agent at Witham Family Hotels, you will serve as the initial point of contact for our guests, ensuring they receive a warm reception and outstanding service throughout their visit.Your Role:By exemplifying the spirit...
-
Guest Services Representative
4 weeks ago
Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full timeJob OverviewPosition: Front Desk AgentCompany: Hampton Inn Benton HarborThe Front Desk Agent plays a crucial role in delivering outstanding customer service and managing guest reservations. This position requires a blend of clerical tasks and interpersonal skills to ensure a pleasant experience for all guests.Key ResponsibilitiesReservation Management:Handle...
-
Guest Services Coordinator
4 weeks ago
Denali National Park, Alaska, United States Aramark Full timeJob Overview The Reservations Agent plays a crucial role in delivering exceptional guest experiences by managing bookings, addressing guest inquiries, and effectively resolving any issues that may arise. About the Company: Aramark is a leader in providing essential services, including food, facilities, and uniform services, to millions of guests globally....
-
Guest Services Representative
4 weeks ago
Harbor Springs, United States The Highlands at Harbor Springs Full timePosition Overview:The Highlands at Harbor Springs is in search of dedicated Front Desk Agents. As a Front Desk Agent, you will serve as the initial point of contact for our guests, managing various aspects of their stay. Your responsibilities will include welcoming guests, facilitating check-ins and check-outs, addressing inquiries, and resolving any...
-
Guest Services Coordinator
4 weeks ago
Denali National Park, Alaska, United States Aramark Full timeJob Overview The Reservations Agent plays a crucial role in ensuring guest satisfaction by managing bookings, addressing guest inquiries, and effectively resolving or escalating any issues that may arise. About the Company: Aramark is dedicated to providing exceptional service in various sectors, including food, facilities, and uniform services. Our...
-
Guest Services Representative
4 weeks ago
Harbor Springs, United States The Highlands at Harbor Springs Full timePosition Overview:The Highlands at Harbor Springs is seeking dedicated Front Desk Agents to enhance our guest experience. As a Front Desk Agent, you will serve as the initial point of contact for our guests, managing various aspects of their stay. Your responsibilities will include welcoming guests, facilitating check-ins and check-outs, addressing...
-
Guest Services Representative
4 weeks ago
Harbor Springs, United States The Highlands at Harbor Springs Full timePosition Overview:The Highlands at Harbor Springs is seeking dedicated Front Desk Agents to enhance our guest experience. As a Front Desk Agent, you will serve as the initial point of contact for our guests, managing various aspects of their stay. Your responsibilities will include welcoming guests, facilitating check-ins and check-outs, addressing...
-
Guest Services Representative
4 weeks ago
Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full timeJob OverviewPosition Title: Front Desk AgentCompany Overview: Atira Hotels is committed to providing exceptional hospitality experiences.Role Summary: The Front Desk Agent plays a crucial role in ensuring guest satisfaction by delivering outstanding customer service, managing bookings, and fostering positive relationships with visitors.Key...
-
Evening Guest Services Auditor
4 weeks ago
Gig Harbor, Washington, United States The INN at Gig Harbor Full timeThe INN at Gig Harbor is seeking a dedicated Night Auditor who thrives in a guest-focused environment. This role is perfect for individuals who are passionate about hospitality and possess a strong background in financial management. We provide comprehensive training and resources to enhance your career in the hotel industry. Key Responsibilities Execute...
-
Evening Guest Services Representative
4 weeks ago
Harbor Springs, United States The Highlands at Harbor Springs Full timePosition Overview:The Highlands at Harbor Springs is seeking dedicated Evening Front Desk Agents to become integral members of our hospitality team. As a Front Desk Agent, you will serve as the initial point of contact for our guests, managing various aspects of their stay. Your responsibilities will include welcoming guests, facilitating check-ins and...
-
Guest Services Representative
4 weeks ago
Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full timeJob OverviewThe Front Desk Agent plays a crucial role in delivering outstanding service to guests, overseeing bookings, and fostering positive interactions with visitors. This position encompasses various administrative tasks and necessitates prompt and courteous handling of guest inquiries and concerns.Key ResponsibilitiesReservation Management:Handle and...
-
Guest Services Representative
4 weeks ago
Boothbay Harbor, Maine, United States Benchmark Spruce Point Inn Full timeBecome a valued member of our hospitality teamAt Benchmark Spruce Point Inn, we prioritize Work-Life Balance through various practices and programs designed to support our employees in achieving success both professionally and personally. Here are some of the exceptional benefits we provide:Comprehensive Medical and Dental insurance options for full-time...
-
Front Desk Agent
4 weeks ago
Egg Harbor City, United States Renault Winery Resort Full timeRENAULT WINERY RESORT is an EEO employer - M/F/Vets/Disabled Come join a fun team with an amazing culture while working in a beautiful environment! Renault Winery is a recognized New Jersey State Historical site and the second oldest operating winery in the United States. The property currently consists of our hotel, Chateau Renault, our golf course,...
-
Guest Services Representative
4 weeks ago
Boothbay Harbor, Maine, United States Benchmark Spruce Point Inn Full timeJoin Our Dynamic TeamAt Benchmark Spruce Point Inn, we are committed to fostering a culture of Work-Life Balance for our employees through comprehensive practices, policies, and programs designed to support success both professionally and personally. Here are some of the exceptional benefits we provide:Access to Medical and Dental insurance tailored to your...
-
Nighttime Guest Services Coordinator
4 weeks ago
Boothbay Harbor, Maine, United States Benchmark Spruce Point Inn Full timeJoin Our Team at Benchmark Spruce Point InnAt Benchmark | Pyramid, we prioritize Work-Life Balance for our employees through comprehensive practices, policies, and programs designed to foster success both professionally and personally. Here are some of the exceptional benefits we provide:Access to Medical and Dental insurance tailored to your needsBenchmark...
-
Customer Service Representative
4 months ago
Gig Harbor, United States Tom Kuhlmann - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Service Representative
4 months ago
Harbor Springs, United States Brett Wheeler - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Houseperson - Overnight Shift
3 weeks ago
Bar Harbor, Maine, United States Buffalo Lodging Associates, LLC Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Houseperson to join our team at Buffalo Lodging Associates, LLC. As a Houseperson, you will play a critical role in maintaining the cleanliness and appearance of our hotel's public areas and corridors during overnight shifts.Key ResponsibilitiesGuest Services: Respond promptly and courteously...
-
Service Desk Overnight
4 months ago
Oak Harbor, United States Planet Fitness Full timeJob DetailsJob Location 407 Oak Harbor - Oak Harbor, WA Position Type Part Time Salary Range $16.00 - $17.00 Hourly Job Shift Overnight Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and...
Overnight Agent-Guest Services
4 months ago
Additional Information Weekend Availability
Job Number 24080612
Job Category Rooms & Guest Services Operations
Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
