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Guest Services Coordinator

2 months ago

Denali National Park, Alaska, United States Aramark Full time
Job Overview

The Reservations Agent plays a crucial role in ensuring guest satisfaction by managing bookings, addressing guest inquiries, and effectively resolving or escalating any issues that may arise.
About the Company: Aramark is dedicated to providing exceptional service in various sectors, including food, facilities, and uniform services. Our commitment to excellence ensures that we cater to millions of guests daily, enhancing their experiences through our diverse offerings.

Key Responsibilities

As a Reservations Agent, your responsibilities will include:
? Welcoming guests and delivering outstanding customer service while anticipating their needs.
? Handling service recovery for guests who may have encountered unsatisfactory experiences.
? Managing reservation bookings and coordinating guest registrations.
? Utilizing a register and/or software systems to process cash and credit transactions.
? Responding to phone calls and emails, ensuring effective communication and message delivery.
? Maintaining a positive attitude and providing excellent service to guests, clients, and colleagues.
? Addressing and reconciling any disputed guest charges.
? Participating in Quality Assurance Programs to identify and improve service areas.

It is essential for employees to understand the environmental aspects and impacts associated with their roles. Specific job-related environmental aspects will be communicated during training sessions.

At Aramark, we prioritize skill development and adaptability, recognizing that job duties may evolve or new responsibilities may be assigned as needed.

Qualifications
  • Prior experience in guest services is required.
  • A high school diploma or equivalent is necessary.
  • Exceptional customer service skills are essential.
  • Strong interpersonal and communication abilities, both verbal and written, are needed.
  • Organizational skills, accuracy, and attention to detail are crucial.
  • Experience with Property Management Systems (such as Springer Miller System) is preferred.
About Aramark

Our Mission

At Aramark, we are united by our purpose to serve others and strive to make a positive impact on our employees, partners, communities, and the environment.

We believe in equal employment opportunities for all employees, ensuring a workplace free from discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristic protected by law.

About Us

Aramark proudly serves millions of guests every day, focusing on enhancing their experiences through our dedicated services. We believe that a fulfilling career should foster talent, ignite passions, and support professional growth.