Technical Customer Success Specialist

2 weeks ago

new york city, United States CHEQ Full time

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.


Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data, and analytics.


CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo.


We are a rapidly growing, fast-paced, and technology-driven group where each individual’s contribution impacts the product’s success.


We are looking for an eager Customer Success Specialist to join our amazing team We are looking for someone who is driven, dedicated, service oriented, has the technical chops to learn quickly, strong communication skills, and the ability to nurture client relationships. If this sounds like you and you have at least 2 years of experience in a similar role, this opportunity is for you


In this role, you will own a portfolio of clients, and apply your technical, analytical, and communication skills to guide our clients and maximize the value from CHEQ’s award winning invalid detection solution. You will be a trusted advisor and the face of the company for our clients.



Responsibilities:


  • Proactively manage and support the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle, driving adoption and growth
  • Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion
  • Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from CHEQ’s solutions
  • Perform data-driven reviews and analysis on customer’s fraud activity and present findings and data insights
  • Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
  • Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
  • Drive customer advocacy in the form of references, referrals, and case studies



Requirements:


  • 2+ years experience in a client facing role either in a leading or supporting role
  • 2+ years within a SaaS/AdTech role.
  • Analytical and problem-solving skills, with strong attention to detail and willingness to take deep troubleshooting dives to try to resolve problems on your own, learning along the way.
  • Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story.
  • High proficiency in Microsoft Excel or business intelligence tools with extensive experience in data analysis and reporting; and ability to present data analysis to C-level executives.
  • Knowledge and experience with Paid Search and Pay-Per-Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is a plus, but not needed.
  • Experience with measuring, analyzing, and reporting on marketing performance metrics is an advantage.
  • Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. Continuous learning mindset and detail-oriented approach
  • Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers.
  • Proven track record of consistently exceeding objectives, self-motivated, and driven by results.
  • Bachelor's degree with a technological background is an advantage.
  • Ability to work in our NY office twice a week




The base pay range for this position is $90K-$110K per year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.


This information is provided per New York City’s salary disclosure law.

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