FT Assistant Manager Customer Service
3 days ago
Job Requisition: 317319_external_USA-VA-Roanoke
Address: USA-VA-Roanoke-2110 Bennington St Se
Store Code: Store 00607 Front End (7212904)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned
QUALIFICATIONS
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \
-
FT Assistant Manager Customer Service
3 weeks ago
Roanoke Rapids, United States Food Lion Full timeA great career opportunityAhold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When...
-
FT Assistant Manager Customer Service
3 weeks ago
Roanoke Rapids, United States Food Lion Full timeA great career opportunityAhold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When...
-
FT Assistant Manager Customer Service
3 weeks ago
Roanoke Rapids, United States Food Lion Full timeCategory/Area of Expertise: Retail OperationsJob Requisition: 405262_external_USA-NC-Roanoke-Rapids Address: USA-NC-Roanoke Rapids-1201 T Weldon Rd Store Code: Store 00506 Front End (7211524) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...
-
FT Assistant Manager Customer Service
3 weeks ago
Roanoke Rapids, United States Food Lion Full timeCategory/Area of Expertise: Retail OperationsJob Requisition: 405262_external_USA-NC-Roanoke-Rapids Address: USA-NC-Roanoke Rapids-1201 T Weldon Rd Store Code: Store 00506 Front End (7211524) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...
-
FT Customer Service Leader
2 months ago
Roanoke, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 402147_external_USA-VA-Roanoke Address: USA-VA-Roanoke-4387 Starkey Rd. Store Code: Store 00210 Front End (7207455) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
FT Manager Customer Service
2 weeks ago
Roanoke Rapids, United States Food Lion Full timeCategory/Area of Expertise: Retail OperationsJob Requisition: 408962_external_USA-NC-Roanoke-Rapids Address: USA-NC-Roanoke Rapids-175 Roanoke Rapids Store Code: Store 02520 Front End (7232661) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...
-
Customer Service Representative
2 weeks ago
Roanoke, United States Meadows Garage Doors Full timeDescriptionHome Service Industry experience preferred! Join our growing, family-oriented team at Meadows Garage Doors! We're seeking an organized, solutions-focused Customer Service Representative/Administrative Assistant to help us provide top-quality service to our expanding client base. In this role, you'll manage and prioritize service requests, organize...
-
Customer Service Representative
2 weeks ago
Roanoke, Virginia, United States Apple Market Full timeApple Market is seeking a Customer Service Representative to provide exceptional customer experiences during our busy midday and early evening hours. As a Customer Service Representative, you'll be the face of our brand, delivering outstanding service to customers and exceeding their expectations.Your responsibilities will include greeting customers warmly,...
-
Customer Service Representative
3 days ago
Roanoke, United States JobRialto Full timeJob SummaryThe Customer Service Representative is responsible for efficiently processing customer orders, ensuring timely delivery, and maintaining strong customer relationships. This role requires an individual who can effectively handle order inquiries, resolve complaints, and support the order-to-cash process. The representative also works closely with...
-
Customer Service Representative
1 week ago
Roanoke, Virginia, United States Layman Distributing Full timeJob DescriptionWe are seeking a highly motivated and organized Administrative Assistant to join our team at Layman Distributing, one of the leading wholesale distributors in the Mid-Atlantic region.The successful candidate will be responsible for providing top-notch customer service, managing customer relationships, and performing various administrative...
-
Customer Service Representative
3 weeks ago
Roanoke, United States Premier Rental Purchase Full timeBenefits: Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources General Purpose: Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from...
-
Customer Service Representative
4 days ago
Roanoke, Virginia, United States Camping World Full timeResponsibilitiesProvide exceptional customer service, ensuring every customer receives the best possible experience.Communicate effectively with customers, colleagues, and management to drive sales and promote company programs.Lead by example, mentoring colleagues and contributing to a positive team culture.Maintain a clean and organized store environment,...
-
Customer Service Representative
4 days ago
Roanoke, Virginia, United States Grand Fitness Mgmt, LLC Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Grand Fitness Mgmt, LLC. As a key member of our front desk staff, you will be responsible for delivering exceptional service to our members, ensuring a positive and welcoming experience in our Judgement Free Zone.Salary: $12.00 Per HourJob...
-
CUSTOMER SERVICE MANAGER
3 weeks ago
Roanoke, United States Canteen Full timeJob DescriptionJob Description Canteen Schedule: Monday - Friday (early am & based on business need)Salary Range: $50,000 to $55,000 /year, plus yearly bonus incentive & car provided The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply....
-
Customer Service Specialist
4 days ago
Roanoke, Virginia, United States U-Haul Full timeOverviewThe Storage Customer Service Representative plays a vital role in providing exceptional customer service and support. If you have excellent communication skills and enjoy helping others, we encourage you to apply for this position. ResponsibilitiesAs a Storage Customer Service Representative, your primary responsibilities will include:SUPPORTING THE...
-
Customer Service Liaison
1 week ago
Roanoke, Virginia, United States Layman Distributing Full timeRole DescriptionLayman Distributing is a wholesale distributor looking for a Customer Service Liaison to join our team. This role will be responsible for providing critical customer support, ensuring seamless communication and efficient operations.As a Customer Service Liaison, you will be the primary point of contact for customer inquiries, resolving issues...
-
Customer Service
1 month ago
Roanoke, United States Ascend Staffing Full timeJob DescriptionJob DescriptionWarranty Customer Service Representative – Now HiringApply today, work tomorrow, and get paid weekly! We're hiring now for a Warranty Representative I in Roanoke, TX.What We OfferWeekly payDirect deposit & debit card payment optionsHealth, vision, dental, life, and disability insuranceWarranty Customer Service...
-
Customer Service
6 days ago
Roanoke, United States Ascend Staffing Full timeJob DescriptionJob DescriptionWarranty Customer Service Representative – Now HiringApply today, work tomorrow, and get paid weekly! We're hiring now for a Warranty Representative I in Roanoke, TX.What We OfferWeekly payDirect deposit & debit card payment optionsHealth, vision, dental, life, and disability insuranceWarranty Customer Service...
-
Customer Service Representative
2 days ago
Roanoke, United States Compunnel, Inc. Full timeJob DescriptionJob DescriptionJob SummaryThe Customer Service Representative is responsible for efficiently processing customer orders, ensuring timely delivery, and maintaining strong customer relationships. This role requires an individual who can effectively handle order inquiries, resolve complaints, and support the order-to-cash process. The...
-
Customer Service Rep
7 months ago
Roanoke, United States LoanMax Title Loans Full timeJob DescriptionLoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...
