Customer Service
3 weeks ago
Warranty Customer Service Representative – Now Hiring
Apply today, work tomorrow, and get paid weekly We're hiring now for a Warranty Representative I in Roanoke, TX.
What We Offer
Weekly pay
Direct deposit & debit card payment options
Health, vision, dental, life, and disability insurance
Warranty Customer Service Representative (What You'll Do)
Provide customer phone and email support for technical inquiries in a call center environment
Create and track entries in the call ticketing system
Perform searches on technical documents, part numbers, and service guides to assist customers
Develop familiarity with all HVAC components, including part numbers and exploded parts drawings
Follow up with customers on resolved issues to ensure satisfaction
Escalate issues to higher-tier support (Tech 2, Tech 3, or Manager) when necessary
Organize, review, and create service guides and technical support materials
Develop process maps and standard operating procedures for the department
Respond to technical support calls (emergency, on-site, phone, or email), create tickets, and enter customer information
Provide technical information, such as part numbers, technical documents, and error codes to customers
Maintain and update the customer support database for issue tracking
Assist in the development and updating of technical training materials for Samsung HVAC products
Participate in Quality Lab, training lab, and rework procedures as needed
Warranty Customer Service Representative Shift Info
Pay: $19.00/hr
Full-Time, 8:00 am to 5:00 pm
Monday – Friday
Must be available for occasional overtime on Saturdays
Warranty Customer Service Representative (Requirements/Skills)
Basic HVAC knowledge of components and refrigeration cycles
Strong mechanical aptitude and critical thinking skills
Ability to operate in a fast-paced call center environment with strong data entry skills
Ability to read and understand parts drawings and technical documentation
Excellent written and verbal communication skills
Must be authorized to work in the U.S.
Pass criminal background check and drug screening
About Ascend Staffing
Ascend Staffing has been connecting great people with real opportunities for over 50 years. We are always looking for great people. If you’re ready to earn more, get real benefits, and achieve your goals, you’ve come to the right place.
We do what we say we will do
We are direct and transparent
We find real opportunities with great employers
Want to Contact Us?
Ascend Staffing Fort Worth
901 N Sylvania Ave Suite 110, Fort Worth, TX 76111
Call: 817-332-1985
Text: 682-432-1713
Website: https://www.ascendstaffing.com/fort-worth/
#37715838
@IN3047
@ZR3047
Company DescriptionA True Partner in Your Success:Ascend staffing has been connecting great people with great opportunities for over 50 years. Many of our talented workers stay with us for years because they like what they get from Ascend.
What We Offer:
Weekly Pay
Direct Deposit and Debit Card Payment Options
Medical, Dental, and Vision Coverage
Life and Short-term Disability Insurance
Our Purpose Statement:
Our purpose is to partner with employees, clients, and the community to create opportunities for growth and mutual success.
The Ascend Difference:
We do what we say we will do.
We are direct and transparent.
We find real opportunities with great employers.
We support our talent every step of the way.
We make a difference in people’s lives.
How We Help You:
Our recruiters aren’t just about filling jobs. They are about helping you achieve your goals. We put thousands of people to work every year in temporary, temporary-to-hire and direct hire placements.
We are always looking for great people. Apply todayCompany DescriptionA True Partner in Your Success:\r
Ascend staffing has been connecting great people with great opportunities for over 50 years. Many of our talented workers stay with us for years because they like what they get from Ascend. \r
\r
What We Offer:\r
Weekly Pay\r
Direct Deposit and Debit Card Payment Options\r
Medical, Dental, and Vision Coverage\r
Life and Short-term Disability Insurance\r
\r
Our Purpose Statement:\r
Our purpose is to partner with employees, clients, and the community to create opportunities for growth and mutual success.\r
\r
The Ascend Difference:\r
We do what we say we will do.\r
We are direct and transparent.\r
We find real opportunities with great employers.\r
We support our talent every step of the way.\r
We make a difference in people’s lives.\r
\r
How We Help You:\r
Our recruiters aren’t just about filling jobs. They are about helping you achieve your goals. We put thousands of people to work every year in temporary, temporary-to-hire and direct hire placements.\r
\r
We are always looking for great people. Apply today
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