Customer Service Representative

1 day ago


Roanoke, Virginia, United States Layman Distributing Full time
Job Description

We are seeking a highly motivated and organized Administrative Assistant to join our team at Layman Distributing, one of the leading wholesale distributors in the Mid-Atlantic region.

The successful candidate will be responsible for providing top-notch customer service, managing customer relationships, and performing various administrative tasks to support the sales team.

The estimated salary for this role is $52,000 - $62,000 per year, depending on experience.

About Layman Distributing

Layman Distributing has been serving the Mid-Atlantic region for over 70 years, with revenues exceeding $350 million annually. Our diverse customer base includes retailers from all facets of the industry, such as convenience stores, restaurants, universities, and independent grocers.

We pride ourselves on delivering product variety, efficient service, relevant technology, and ultra-competitive pricing to our customers. As a family-owned business, we hustle more to provide personalized service and support to our clients, which sets us apart from other distributors in the industry.

Responsibilities
  • Manage customer relationships via phone, email, and in-person interactions.
  • Maintain accurate and up-to-date records of customer interactions, orders, and deliveries.
  • Perform various administrative tasks, such as data entry, mailings, and filing.
  • Support the sales team by preparing reports, analyzing data, and identifying trends.
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Minimum 2 years of experience in a customer-facing role, preferably in a wholesale distribution environment.
  • Excellent communication, organizational, and time management skills.
  • Ability to work independently and as part of a team.
  • Familiarity with Microsoft Office applications, particularly Excel and Word.
Benefits
  • Dollar-for-dollar matching 401(k) plan.
  • Opportunities for professional growth and development.
  • A fun and dynamic work environment.


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