Customer Service Representative

3 days ago

Roanoke, United States Compunnel, Inc. Full time
Job DescriptionJob Description
Job SummaryThe Customer Service Representative is responsible for efficiently processing customer orders, ensuring timely delivery, and maintaining strong customer relationships. This role requires an individual who can effectively handle order inquiries, resolve complaints, and support the order-to-cash process. The representative also works closely with internal teams, including planners and logistics, and assists in resolving customer issues and improving service processes.
Key Responsibilities
  • Order Management & Processing
  • Process Orders: Efficiently process order receipts, ensuring timely order processing and customer interactions. Ensure accurate entry of customer orders into the ERP system, including orders received via phone, email, or other communication channels.
  • Ensure Timely Processing: Handle order processing in full within 24 hours, ensuring all aspects of the order are complete and correct.
  • Track Orders: Monitor and track order status, expediting orders as necessary by coordinating with planners and logistics teams to ensure timely delivery.
  • Customer Interaction & Support
  • Resolve Inquiries: Act as the first point of contact for customers, addressing questions and attempting to resolve complaints in a timely and professional manner.
  • Provide Solutions: Identify and propose solutions to customer needs, such as offering alternative products or additional product options based on customer and market knowledge.
  • Offer Price Quotations: Provide accurate price quotations to direct accounts and handle non-standard pricing requests within 24 hours.
  • Issue Resolution & Process Improvement
  • Address Delivery/Invoice Issues: Raise any issues related to delivery or invoicing with the appropriate parties and track resolution.
  • Resolve Complaints: Enter customer complaints, coordinate resolution, and initiate credit or RMA processes when necessary.
  • Root Cause Analysis: Investigate customer service-related issues, determine the root cause, and initiate corrective actions to prevent future issues.
  • Propose Process Improvements: Make recommendations for improving work processes to enhance customer service operations.
  • Collaboration & Training
  • Support Training: Assist in the training of new Customer Service team members and contribute suggestions to enhance customer service training programs.
  • Coordinate with Field Force: Ensure cooperation between customer service and field force teams for seamless order administration.
  • Documentation: Complete the registration, filing, and archiving of customer service-related documentation in accordance with company policies.
  • Reporting & Custom Information
  • Generate Reports: Run ad-hoc reports on customer usage and history as required by management.
  • Provide Custom Information: Deliver custom information for high-profile accounts when needed.
  • Compliance & Safety
  • Adhere to Policies: Comply with all corporate and site policies, procedures, and safety guidelines to maintain high standards of conduct and safety in the workplace.

Required QualificationsEducation:
  • High School diploma or GED required.
  • Associate’s or Bachelor’s degree preferred.

Experience:
  • 4-5 years of experience, with SAP knowledge preferred.

Skills:
  • Strong ability to read, comprehend, and follow safety instructions and guidelines.
  • Ability to multi-task and manage priorities effectively.
  • Excellent communication skills, both in person and on the phone, with the ability to enter information accurately in the computer.
  • Proficient in basic computer skills, including Excel, Word, and SAP, with the ability to adapt to new software applications.
Physical Requirements:
  • Ability to operate office equipment including a telephone, keyboard, and calculator on a daily basis.

Education: High School

Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r
\r
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

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