Support Executive

3 weeks ago


Scottsdale, United States TATA Consulting Services (USA) Full time

Role: Support Executive

* Deskside Support
* Install/reinstall Of Customer standardized Image in case of OS issue/new install request.
* IMAC (install, Move, Add, Change) for End user devices
* EUC Peripheral Support
* Resolve issues related to but not limited to laptop/desktop, EUC application support (Microsoft office and other).
* Remote support of Desktop services for small site.
* Coordination with Vendors and Webster internal teams
* Health-check for EUC devise for security patches using SCCM console to ensure all patches are pushed and compliant.
* Service Improvements Procedures
* Hands and feet Support to Network and Windows team
* Cabling and touch services for End user equipment.
* Support for periodic events - annual and interim meetings, board meetings etc.
* Basic support for Tablet/Mobile device Webster application issue
* Reporting
* Support for periodic events - annual and interim meetings, board meetings etc.


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