Executive Desktop Support Technician

2 weeks ago


Scottsdale, United States Insight Global Full time

Duration: 12 month contract (possibility for extension/conversion)

Location: 85260 Scottsdale, AZ - onsite 5x/week

Pay Range: $25-35/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Must-Haves

  • Two+ years of Desktop support experience supporting both windows and MAC environments
  • Ability to go on site
  • Providing deskside support as well as 'remote in' support
  • Experience supporting both laptops/computers as well as mobile phones (iPhone)
  • Having basic network installation knowledge.
  • Ability to travel roughly 25-30%

Plusses:

  • Medical/Patient/Practice Software experience a plus
  • Experience supporting Cisco Meraki devices and environments

Day To Day:

The Desktop Support Technician will be supporting the senior level executives in any hardware and software related issues. The person should be confident in troubleshooting both PC's as well as mobile devices. The environment is primarily a windows environment, but there is a growing MAC footprint that will be (phones, iPad, MacBook) . Some break/fix or rebuild responsibilities, as well as standard hardware and software troubleshooting, along with some ad hock migration / upgrade projects all will be apart of the scope of work. Utilize both service now as well as a 1-800 number to respond to tickets / inquiries as they come in. Given that this individual will be supporting and interacting directly with executives of a fortune 500 company, an extremely high level of professionalism, accountability, and communication is required.

The incumbent will be going to the executives houses to troubleshoot and install / upgrade networks Most of network deployments have been done, but maintaining or troubleshooting or making changes.

Any travel mileage can be expensed. A rental car will be provided for any travel over 300 miles. If they have to fly that would be expensed.



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