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Executive Desktop Support

4 months ago

Scottsdale, United States Insight Global Full time

Position: Desktop Support Technician

Duration: 1 yr long contract

Location: Onsite 5 days a week Scottsdale, AZ 85260

Hours: Will work standard AZ hours, but need to be able to work daylight saving hours in EST as well

Must-Haves

  • Two+ years of Desktop support experience supporting both windows and MAC environments (heavy mac preferred)
  • Ability to go on site
  • Providing deskside support as well as 'remote in' support specifically with executives
  • Experience supporting both laptops/computers as well as mobile phones (iphone)
  • Having basic network installation knowledge.
  • Ability to travel roughly 25-30%

Plusses:

  • Medical/Patient/Practice Software experience a plus
  • Experience supporting Cisco Meraki devices and environments

Day To Day:

The Desktop Support Technician will be supporting the senior level executives in any hardware and software related issues. The person should be confident in troubleshooting both PC's as well as mobile devices. The environment is primarily a windows environment, but there is a growing MAC footprint that will be (phones, ipads, macbooks) . Some break/fix or rebuild responsibilities, as well as standard hardware and software troubleshooting, along with some ad hock migration / upgrade projects all will be apart of the scope of work. Utilize both service now as well as a 1-800 number to respond to tickets / inquiries as they come in. Given that this individual will be supporting and interacting directly with executives of a fortune 500 company, an extremely high level of professionalism, accountability, and communication is required. The incumbent will be going to the executives houses to troubleshoot and install / upgrade networks Most of network deployments has been done, but maintaining or troubleshooting or making changes. Long term doing installations for any net new. Hardwear refresh)

Compensation:

$25.00-32.00/HR