Current jobs related to Seasonal Guest Service Ambassador - New York - Empire State Realty Trust

  • Guest Services Ambassador and Ticket Taker/Usher

    2 months ago

    New York, United States Bills Service Full time

    ** Guest Services Ambassador and Ticket Taker/Usher** **Job Category****:** Stadium Experience **Requisition Number****:** GUEST01450 Showing 1 location **Job Details** **Description** **MISSION STATEMENT:** We will provide our Guests with the highest quality Guest Experience in a safe, clean, comfortable and friendly environment. Our goal is to make every...

  • Guest Experience Ambassador

    17 hours ago

    New York, United States Related Partners, Inc. Full time

    Join the Hudson Yards Experiences Team as a Full-Time Seasonal Guest Experience Ambassador! Are you passionate about creating unforgettable experiences and bringing a smile to every guest's face? Hudson Yards Experiences is on the lookout for dynamic Guest Experience, Ambassador, Seasonal, Guest, Experience, Yard, Retail, Property Management

  • Guest Service Ambassador

    2 weeks ago

    New York, New York, United States Hilton Head Health Full time

    Job Title: Guest Service AmbassadorWe are seeking a highly skilled and compassionate Guest Service Ambassador to join our team at Hilton Head Health. As a key member of our Guest Services department, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of extraordinary.Key...

  • Lobby Ambassador

    1 week ago

    New York, New York, United States Rapport Guest Services Full time

    {"Responsibilities": {"Client Care": {"title": "Providing Exceptional Client Care", "description": "As a Lobby Ambassador, you will be responsible for delivering exceptional client care by greeting all guests and visitors with a smile, ensuring eye contact is made within 10 ft. of entrances. You will work in tandem with team members and other building...

  • Guest Services Ambassador and Ticket Taker/Usher

    1 week ago

    New York, New York, United States Bills Service Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Ambassador and Ticket Taker/Usher to join our team at Highmark Stadium. As a key member of our Guest Services team, you will be responsible for providing exceptional guest experiences, ensuring a safe and enjoyable environment for all attendees, and upholding the highest...

  • Lobby Ambassador

    1 month ago

    New York, United States Rapport Guest Services Full time $24 - $25

    Lobby Ambassador Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself!  You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Lobby Ambassador will be responsible for engaging all...

  • Guest Service Ambassador

    4 days ago

    New York, New York, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Guest Service Ambassador to provide exceptional customer service and support to our clients, visitors, and employees. As the first point of contact, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless experience for all.Key ResponsibilitiesProvide professional and friendly greetings to...

  • Guest Services Ambassador and Ticket Taker/Usher

    2 weeks ago

    New York, New York, United States Bills Service Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Ambassador and Ticket Taker/Usher to join our team at Bills Service. As a key member of our Guest Services team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our ticketing and entry processes.Key ResponsibilitiesInspect...

  • Lobby Ambassador

    2 weeks ago

    New York, New York, United States Rapport Guest Services Full time

    About the Role:The Lobby Ambassador is a key member of the Rapport Guest Services team, responsible for delivering exceptional client experiences and ensuring a warm and welcoming environment for all guests. As a Lobby Ambassador, you will be the face of our company, providing top-notch service and creating lasting impressions.Key Responsibilities:Client...

  • Seasonal Service Ambassador

    6 hours ago

    New York, New York, United States Neiman Marcus Full time

    Job Title: Seasonal Service Ambassador, HolidayA New York landmark since 1901, Bergdorf Goodman represents the pinnacle of style, service, and modern luxury. Our iconic store at 5th Avenue and 58th Street is a singular destination for discerning customers worldwide.Job Summary:The Service Concierge is an integral part of our selling environment, focusing on...

  • Seasonal Sales Ambassador

    4 weeks ago

    New York, New York, United States Tiffany & Co. Full time

    Join the Tiffany & Co. Team as a Seasonal Sales AmbassadorAbout the Role:We are seeking highly motivated and enthusiastic individuals to join our team as Seasonal Sales Ambassadors. As a Seasonal Sales Ambassador, you will be the face of Tiffany & Co. and play a critical role in delivering exceptional client experiences during the holiday season.Key...

  • Guest Service Ambassador

    3 weeks ago

    New York, New York, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Service Ambassador to join our team at Compass Group, North America. As a key member of our hospitality services team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all clients, visitors, and employees.Key...

  • Guest Services Ambassador

    6 days ago

    New Orleans, LA , USA, United States Revelry Labs Full time

    {"title": "Guest Services Ambassador", "description": "About the RoleWe are seeking a highly motivated and customer-focused Guest Services Ambassador to join our team at Revelry Labs. As a Guest Services Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Service Ambassadors

    4 months ago

    New York, United States World Spa Full time

    Job DescriptionJob DescriptionCompany Description:WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a...

  • Guest Service Ambassador 1320831

    4 weeks ago

    New York, United States Compass Group Full time $26

    As a Guest Service Ambassador, you will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit. Responsible for establishing a welcome, warm, and professional atmosphere for all clients, recruits, customers and...

  • Guest Service Ambassador

    2 weeks ago

    New London, Connecticut, United States Mohegan Full time

    {"Job Title": "Guest Service Ambassador", "Job Summary": "We are seeking a highly skilled Guest Service Ambassador to join our team at Mohegan Sun. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our visitors.Responsibilities:* Greet guests in a warm and sincere...

  • Seasonal Service Ambassador

    2 weeks ago

    New York, New York, United States Neiman Marcus Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Seasonal Service Ambassador. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and creating a seamless shopping experience for our clients.Key ResponsibilitiesCustomer Experience ExpertProvide...

  • Guest Experience Ambassador

    3 weeks ago

    New York, New York, United States Compass Group, North America Full time

    Job SummaryThe Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Located in the Lobby, and all public areas, the Guest Experience Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing...

  • Guest Services Ambassador

    2 weeks ago

    New Orleans, LA , USA, United States Revelry Labs Full time

    {"title": "Guest Services Ambassador", "description": "About the RoleWe are seeking a highly motivated and customer-focused Guest Services Ambassador to join our team at Revelry Labs. As a key member of our outdoor hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of satisfaction for our...

  • Guest Services Intern

    2 weeks ago

    New York, United States Bills Service Full time

    ** Guest Services Intern** **Job Category****:** Internship **Requisition Number****:** GUEST001640 Showing 1 location **Job Details** **Description** **Job Summary // Responsibilities** *The Buffalo Bills reserve the right to change this job description at any time.* * Assist in the development, organization, and management of event/game operations at...

Seasonal Guest Service Ambassador

4 months ago

New York, United States Empire State Realty Trust Full time

COMPANY SUMMARY

The Empire State Building Observatory (ESBO) is New York's City most iconic, the most Instagrammed U.S. landmark, and the world's most famous building that has wowed millions of global visitors as they witnessed the jaw dropping views whether from its popular 360-degree, open-air Observatory, or its 102nd floor floor-to-ceiling glass enclosed viewing gallery. We are a wholly owned subsidiary of Empire State Realty Trust.

The ESBO has recently undergone a top-to-bottom renovation that includes a dedicated Guest entrance, an immersive, tactile, and digital museum that celebrates our icon from the moment it was conceived to its place today in pop-culture, and a completely re-imagined 102nd floor viewing experience (www.esbnyc.com). Within the museum's more than one dozen memorable moments, we could not resist but sprinkle a little extra fun with the inclusion of our Kong exhibit where visitors walk through an office from the 1930's complete with the famous, giant ape's fingers pierce the walls as he dangles from the building and dodges vintage fighter planes. Those brave enough can even step into Kong's hands - but beware, you might feel the power of this fearsome ape firsthand

The renovations also include industry-leading Indoor Environmental Quality (IEQ) improvements such as bi-polar ionization, MERV 13 filters, and increased ventilation that led to the building's achievement as the first building in the Americas to receive the WELL Health-Safety Rating.

Overall, the Guest feedback has been stellar New York Times' quote: "…exhilarating and intimate."

Are you a driven, self-motivated and results oriented professional who thrives on building a winning team? Do you define success as the ability to drive revenue, EBIDTA, and deliver an exceptional experience? Then join our team and experience the rewards of hard work, teamwork, learning, and dedication to create a "best-in-class" attraction that requires excellence in all that we undertake.

About Empire State Realty Trust:

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of modernized, amenitized, and well-located office, retail, and multifamily assets. The company is the recognized leader in energy efficiency and indoor environmental quality. ESRT's flagship Empire State Building - the "World's Most Famous Building" - includes its Observatory, the #1 attraction in the U.S. in Tripadvisor's Travelers' Choice Awards: Best of the Best for two consecutive years. As of September 30, 2023, ESRT's portfolio is comprised of approximately 8.6 million rentable square feet of office space, 0.7 million rentable square feet of retail space and 727 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it We are Certified as a Great Place to Work by the global authority, Great Place to Work, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

Responsible for providing guidance to all Observatory guests as they make their way throughout the experience from the Lobby to the 86th/102nd Floor and back down to the Main Lobby.

RESPONSIBILITIES

* Speaking and guiding Observatory guests throughout the attraction providing clear directions in a friendly and positive manner
* Answering guest questions in rapid and consistent succession
* Taking customer complaints and directing them to the appropriate personnel
* Maintaining high levels of enthusiasm during entire shift
* Reliability and punctuality
* Standing outside in all weather conditions for short periods of time
* Monitoring the staircases as guests walk up or down
* Observe and report any improper conditions within the assigned workspace
* Adhering to all uniform and grooming standards (i.e. no visible tattoos, hair appropriate length, clean shaven, good hygiene, and following a uniform wash cycle)
* Following ESB policies and management directives

OTHER FUNCTIONS

* Answering guest inquiries over the phone and redirecting phone calls as needed
* Setting up stanchions and properly aligning them to suit guest traffic
* At management's request, preparing written reports of unusual activities
* Upon request, pleasantly assisting guests with non-ESB related inquiries

EDUCATION

High school diploma or equivalent preferred. Experience in positions requiring customer service and communications preferred.

REQUIRED SKILLS / ABILITIES

Must be fluent in English and be a good communicator. Ability to speak a second language preferred.

POSITION REQUIREMENTS

* Availability to work days, nights, weekends and holidays as early as 4:45am or as late as 2:15am
* Must be able to stand for the duration of an 8-hour shift
* Must be able to work on high floors and travel in tight spaces such as elevators
* Must be able to read and follow a post assignment schedule

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value - in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors -

* Adaptable - you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently
* Dynamic -you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
* Dependable - you take a strong sense of ownership and accountability over your work
* Passionate - you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude
* Curious - you consistently look for new ways to work smarter, not just harder
* Ethical - you treat others with respect, and embrace and contribute to a culture of diversity and inclusion
* Positive - you possess a service-oriented attitude with excellent follow through

The starting salary for this position is $21.0120.

This job description is not intended to be all inclusive and is subject to change by ESRT Observatory TRS, L.L.C. at any time.