Front Desk Associate

2 weeks ago

Spokane, United States Excelsior Wellness Full time
Excelsior Wellness is seeking a skilled and customer-focused Front Desk Associate to join our healthcare team. The ideal candidate will bring strong customer service expertise, a positive and professional attitude, and outstanding multitasking abilities. This key role will support our clinic by managing client interactions, ensuring a smooth and efficient workflow, and contributing to the overall quality of care in a safe, welcoming environment.

Basic Daily Responsibilities:

  • Answering phones and assisting patients
  • Schedule Review
  • Work queue management.
  • Collecting co-payments and maintaining a cash drawer
  • Opening and sorting mail
  • Scheduling patient appointments
  • Registering patients in the EHR
  • Managing internal referrals
  • Checking patients in and out of appointments
  • Assisting providers with follow-up phone calls and letters
  • Scanning and indexing
  • Monitors emergency room notifications and directs them to appropriate
  • Verifying insurance eligibility

Supervisory Duties:
This position has no direct supervisory duties.

Required Qualifications:
  • Minimum high school education or equivalent. Associate degree in healthcare or
    business-related field preferred.
  • Experience in healthcare operations, insurance, and/or scheduling.
  • Ability to work independently and efficiently, with a wide range of constituents
  • Must be able to pass a criminal background check.
  • Valid state driver's license.

Benefits:

At Excelsior Wellness we provide an excellent medical (Providence +Cigna), dental (Lincoln) and vision (VSP) package

The Providence PPO plan has the following monthly premium and responsible deductible. Dental and vision premiums are covered in this.
  • Employee only: $o monthly premium/ $250 deductible.
  • Employee & child(ren): $0 monthly premium/ $500 deductible.
  • Employee & Spouse: $50 monthly premium/ $500 deductible.
  • Employee & Family: $50 monthly premium/ $500 deductible.

On average, Excelsior Wellness employees can save $1200 to $8700 annually on premiums and an impressive $1250 to $6000 on deductible expenses compared to other businesses in our area.

But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.

Visit our website at Excelsior Wellness to learn more about us.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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