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Front Office Coordinator, Multi-Site

4 months ago

Novato, United States MarinHealth Medical Center Full time
ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

What We Offer
MarinHealth offers a comprehensive suite of employee benefits that support your health, wellness, and financial security. Our robust Wellness@Work program includes onsite health & fitness classes, discounts, and promotes a healthier lifestyle for employees. We also provide a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday, and sick leave. These benefits, along with our highly competitive compensation package, make MarinHealth one of the best places to work in the Bay Area. Join us and find your next career at MarinHealth.

External hires are subject to a background check and pre-employment medical screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

"This position may require working in multiple locations."

General Summary:

The front office coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.

Essential Functions and Responsibilities:
  • Answers telephones, triages calls, takes messages, and provides information.
  • Provides support services to patients and medical staff. Schedules appointments and admissions as required.
  • Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record.
  • Attends staff meetings.
  • Maintains files. Assists in updating office systems.
  • Inventories office supplies. Assists in the care and maintenance of office equipment.
  • Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors.
  • Answers questions regarding patient appointments, prescriptions, and testing.
  • Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.
  • Assembles patient's paperwork and forms for visits.
  • Requests referrals and authorizations as needed. When scheduling specialists
  • Logs payments and balances receipts. Ensures copays are balanced and reports are properly produced
  • Oversees reception area, coordinates patient movement, and reports problems of irregularities.
  • Maintains patient confidentiality.
  • Adheres to "Best Practices" as introduced by the company and or Practice Manager
  • Performs other related work as assigned or required.
  • This position may require working in multiple locations.

PERFORMANCE REQUIREMENTS:
  • Knowledge, Skills and Abilities:
  • Ability to speak, read, and write English clearly.
  • Knowledge of medical office procedures.
  • Knowledge of grammar, spelling and punctuation.
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.
  • Skill in operating a computer, fax, and copy machine.
  • Ability to read, understand, and follow oral and written instructions.
  • Ability to speak clearly and concisely.
  • Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Qualifications:

Education:
  • Minimum High school diploma, GED or equivalent. Completion of business school or related training, including computer courses preferred.

Experience:
  • One (1) years of progressive responsibility and directly related work experience
  • Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus
  • Computer proficiency: Microsoft Office.
  • Bi-lingual in Spanish desired

Behavioral Standards:

We have adopted the following standards of behavior in addition to the job responsibilities listed above so we can create and maintain an optimal workplace environment. Your application for this position assumes you agree with and can maintain the following workplace values:
  • Exceptional customer service
  • Professionalism on the phone, in person, and with each other
  • Respectful communication with patients, vendors, volunteers, and co-workers
  • Effective teamwork
  • Ability to maintain a safe work environment
  • A positive attitude
  • A good sense of humor and fun in the workplace
  • Support of each other the patients and the practice

MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine booster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.