Front Desk

5 days ago

Salem, United States Southwest Baptist University Full time

Summary/Objective

This position serves as a member of the Regional Campuses Team at Southwest Baptist University. The primary responsibility is to assist with day-to-day operations, recruit and meet with potential students, greet campus visitors, current students, and faculty/staff who visit Southwest Baptist University's Salem campus.

Essential Job Duties

* Collaborate with the Campus Coordinator for Salem and the Vice President for Regional Campuses and other university stakeholders regarding day-to-day operations.
* Welcome SBU campus visitors and direct them to the appropriate office.
* Track progress of individual applications, acceptance, and enrollment for non-nursing students.
* Provide on-campus academic advising for students in the non-nursing programs.
* Be the on-campus contact for faculty as immediate needs arise during the evening class period; assisting with copying, printing, IT, etc.
* Communicate campus needs to the Campus Coordinator.
* Answer incoming University calls and assist caller as needed, or transfer them appropriately.
* Communicate with instructors on student attendance and follow up with student as needed.
* Assist with IT issues as they arise, including submitting IT help desk tickets and communicating issue to Campus Coordinator.
* Communicate with students when classes have been cancelled or delayed in start time.
* Clerical support for the Salem campus. This may include but not limited to, going to local stores for office/building supplies, data entry, office mailings, and assisting with daily admissions visitors.
* Assist Campus Coordinator as needed with the annual capping ceremony
* Assist in representation during campus tours and at on-campus and off-campus events
* Performing all duties as assigned by the supervisor
* Prepare and maintain daily attendance sheets
* Track daily bills and submit for pay out approval on SBU billing system.
* Regular attendance and punctuality
* Sets an example of a Christian lifestyle for students, staff, and faculty
* Commitment and adherence to Southwest Baptist University's Principles and Expectations

Supervisory Responsibility:

Work-Study Students

Position requirements:

* A high school diploma or GED
* Affirm without reservation the University's Mission, Vision, and Core Values
* Two or more years of office management and/or customer relations
* Knowledge of Microsoft environments, including Word, Excel, PowerPoint
* Willingness to collaborate with the Salem Campus Coordinator and the Vice President for Regional Campuses in duties and responsibilities
* Ability and willingness to occasionally travel to represent the college at recruitment events and conferences
* Demonstrated ability to efficiently solve problems and initiate and implement projects independently
* Demonstrated skill in effective communication and public presentations
* Demonstrated ability to work with a wide range of people and commitment to diversity
* Experience with and sensitivity to diverse populations

Work Environment:

* Must be able to work in a typical office environment.
* Must be available to work varied hours and attend activities away from the office.
* Must be able to operate standard office equipment such as a personal computer, photocopier, etc.
* Must be able to adjust to occasional high phone call volume.
* Must demonstrate politeness and courteous service to unhappy callers.
* Must courteously and calmly work with heavy walk in traffic on rare occasions.

Physical Abilities

* Occasionally move about the office to access file cabinets, machinery, etc.
* Occasionally ascends/descends a ladder
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
* Must be able to remain in a stationary position up to 50% of the time
* Should be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force.
* Must be able to site or stand for extended periods of time.
* Must be able to operate a motor vehicle and get in and out of the vehicle frequently on recruitment visits.

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