Patient Service Representative Lead
2 days ago
We are seeking a highly skilled and experienced Patient Service Representative Lead to join our Internal Medicine team in Salem, MA. As a leader in patient service, you will oversee front-desk operations, supervise staff, and ensure efficient workflow. Your primary responsibility will be to provide exceptional patient care while managing tasks such as telephone management, registration, scheduling, insurance verification, co-pay collection, messaging, referrals, and work queue management.
**Responsibilities:**
• Demonstrate leadership by making independent decisions, resolving problems promptly, and diffusing risk situations to mitigate escalations.
• Manage and oversee work queues, ensuring staff meet workflow standards and scheduling expectations.
• Train and mentor new and existing staff, supporting career development and providing regular feedback on performance.
• Oversee provider templates to optimize patient access, manage scheduling adjustments, and coordinate template updates for meetings, training, and time off.
• Lead monthly front-desk meetings, prepare agendas, document meeting minutes, and communicate follow-up actions.
• Address and resolve patient billing inquiries.
• Order and maintain administrative office supplies.
• Regularly provide feedback to staff and collaborate with leadership on performance evaluations.
• Serve as a backup to the Practice Manager when needed.
Requirements:
At least 1 year of experience in a healthcare setting. High School Diploma required. Strongly preferred: 2 Years of supervisory experience, including the ability to train and mentor others. Associate's or Bachelor's degree in healthcare or related field.
-
Customer Service Representative
2 days ago
Salem, Massachusetts, United States U-Haul Full time**Job Title:** Customer Service Representative - U-Haul Team MemberWe are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative. In this role, you will be the face of U-Haul's exceptional service, ensuring that customers receive all the help they need on their journeys.About the Job:You will work as part of...
-
Salem, Massachusetts, United States Mass General Brigham Full timeAbout the Role: We are seeking an experienced Outpatient Registration and Scheduling Specialist to join our team at Spaulding North Shore. In this role, you will be responsible for providing exceptional patient service and ensuring that all aspects of outpatient registration and scheduling are completed accurately and efficiently. You will work closely with...
-
Customer Service Representative
7 days ago
Salem, Massachusetts, United States Wal-Mart Stores , Inc. Full timeThe Customer Service Representative - Checkout position at Wal-Mart Stores, Inc. offers a unique opportunity to provide exceptional customer experiences in a dynamic retail environment.Responsibilities include:Cashiering duties: scanning items, processing payments, and handling customer inquiriesMaintaining the store's appearance, including restrooms, sales...
-
Chief Medical Officer of Emergency Services
4 weeks ago
Salem, Massachusetts, United States Mass General Brigham Incorporated Full timeChief Medical Officer of Emergency ServicesSalem Hospital’s Department of Emergency Medicine is seeking a visionary Chief Medical Officer to lead our team of dedicated professionals. As a key member of the hospital’s leadership team, you will be responsible for ensuring the highest level of clinical excellence and quality patient care in our emergency...
-
Valet Attendant
2 weeks ago
Salem, Massachusetts, United States Salem Hospital, Inc. Full timeAbout the JobParking Valet Attendants play a vital role in ensuring the smooth operation of our facilities, providing excellent patient and visitor services while maintaining a safe and courteous environment. If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you...
-
Nursing Professional
3 weeks ago
Salem, Massachusetts, United States Compunnel Full timeJob Description:The Nursing Professional - Patient Care Coordinator is responsible for delivering exceptional patient care through the application of the nursing process, ensuring the highest quality customer service standards are met.Duties and Responsibilities:Develop and implement individualized patient care plans in collaboration with interdisciplinary...
-
Lead Intensive Care Registered Nurse
2 weeks ago
Salem, Massachusetts, United States Anders Group, LLC Full timeJob Opportunity: Lead Intensive Care Registered NurseWe are seeking an experienced and skilled Lead Intensive Care Registered Nurse to join our team at Anders Group, LLC.About the JobThis is a full-time position that requires 2+ years of experience in a similar role. The successful candidate will be responsible for providing high-quality patient care and...
-
Salem, Massachusetts, United States Salem Hospital Full timeCompany Overview">Salem Hospital, a leading healthcare provider on the North Shore, is committed to delivering exceptional patient care and service to the community. Our organization values diversity, equity, and inclusion, reflecting the diverse patients we serve.
-
PT Lead and Clinical Specialist
2 days ago
Salem, Massachusetts, United States Spaulding Hospital North Shore Full timeAbout the Role:We are seeking a highly skilled and experienced Physical Therapist to lead our clinical team at Spaulding Hospital North Shore. The successful candidate will possess a graduate degree from an accredited Physical Therapy program, with a minimum of 5 years of experience as a Clinical Specialist.The Physical Therapist will be responsible for...
-
Retail Merchandising Representative
2 weeks ago
Salem, Massachusetts, United States Hallmark US Springboard Full timeAt Hallmark US Springboard, we're seeking a highly skilled and motivated Retail Merchandising Representative to join our team. As a key member of our field organization, you will be responsible for showcasing your organizational and time management skills, establishing retailer relationships, and collaborating with local store teams to optimize product...
-
Customer Service Liaison
3 weeks ago
Salem, Massachusetts, United States Mass General Brigham Full timeAbout the RoleAs a key member of our hospital team, the Client Service Representative Per Diem will play a vital role in providing exceptional support services to our laboratory. Working under the direction of experienced professionals, you will be responsible for a variety of tasks that require intense attention and concentration.Key...
-
Staff RN
1 week ago
Salem, Massachusetts, United States Mass General Brigham Full timeCompany OverviewMass General Brigham is a leading healthcare provider and one of the largest employers on the North Shore. Our commitment to delivering high-quality patient care, research, and education sets us apart in the industry.
-
Medical Professional for Patient Care
2 weeks ago
Salem, Massachusetts, United States Salem Hospital Full timeAbout Salem Hospital">Salem Hospital, an affiliate of Mass General Brigham, is a leading healthcare provider and one of the largest employers in the North Shore region. We are committed to delivering exceptional patient care, research, and teaching while fostering a diverse, equitable, and inclusive environment.">Job Overview">We are seeking a Registered...
-
Nurse Practitioner
3 weeks ago
Salem, Massachusetts, United States Salem Hospital Full timeJob OverviewSalem Hospital, a leading healthcare provider on the North Shore, is dedicated to delivering exceptional patient care and promoting a diverse, inclusive work environment. Our team values diversity and strives to reflect the community we serve.
-
Operating Room Clinical Team Lead
2 weeks ago
Salem, Massachusetts, United States Salem Hospital Full timeJob DescriptionSalem Hospital is seeking an experienced Registered Nurse to fill the role of Operating Room Clinical Team Lead. This dynamic position offers a unique opportunity to lead a team and make a meaningful impact on patient care.About the RoleThe Operating Room Clinical Team Lead will be responsible for overseeing the daily operations of the...
-
Compassionate Patient Care Specialist
2 weeks ago
Salem, Massachusetts, United States Della Infotech, Inc. Full timeJob Description:We are seeking a skilled and compassionate Patient Care Specialist to join our team at Della Infotech, Inc.Job Summary:The primary role of this position is to provide top-notch patient care services, ensuring the comfort, safety, and well-being of our patients. This includes assisting with daily living activities, providing adjunct care...
-
Salem, Massachusetts, United States Britt Medical Search Full timeJob SummaryBritt Medical Search is seeking a skilled psychiatrist to join its team at a Behavioral Health clinic located northeast of Boston, MA.About the Position:The ideal candidate will provide direct outpatient psychiatric services through comprehensive evaluation, diagnosis, treatment planning, counseling, and psychopharmacological treatment of assigned...
-
Nurse Care Specialist for Patient-Centered Care
3 weeks ago
Salem, Massachusetts, United States Salem Hospital, Inc. Full timeThe Salem Hospital, Inc. is a leading healthcare provider in the region, offering a competitive salary and benefits package to our staff members.As a Registered Nurse at Salem Hospital, you will have the opportunity to work in a dynamic and supportive environment, delivering high-quality patient care and collaborating with multidisciplinary teams to achieve...
-
Nurse Practitioner
3 weeks ago
Salem, Massachusetts, United States Salem Hospital Full timeJob Overview">Salem Hospital, a leading healthcare provider in the North Shore region, is committed to delivering exceptional patient care and advancing medical research. As part of Mass General Brigham, we strive to create an inclusive and diverse work environment that reflects the needs of our patients.">Salary and Benefits">The estimated annual salary for...
-
Nursing Professional
2 weeks ago
Salem, Massachusetts, United States Partners Healthcare System Full timeSalem Hospital, a leading healthcare provider in the North Shore region, is seeking a dedicated and compassionate Nursing Professional to join its team. As a valued member of our nursing staff, you will have the opportunity to make a meaningful impact on the lives of patients and their families.OverviewSalem Hospital is committed to providing high-quality...