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Development Operations Associate

4 months ago

Cleveland, United States Holden Forests & Gardens Full time

Development Operations Associate

Holden Forests & Gardens

Full-Time

Opportunity:

The Development Department seeks a thorough team member to work within the Development Operations team. The Development Operations Associate is primarily responsible for processing gifts & memberships, generating acknowledgements, database maintenance along with other support functions. We are seeking an individual who is motivated, organized and can demonstrate a high level of accuracy. This position is based out of the Cleveland Botanical Garden in Cleveland, OH occasional travel to the Holden Arboretum in Kirtland, OH. We are looking for a team member who wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.

Position Details:

* Full-Time, Non-Exempt position
* 40 hours a week
* Schedule includes nights and weekends
* Training provided
* Reports to Manager of Development Operations
* Medical, Dental, Vision benefit options

Key Responsibilities:

Key responsibilities of the Development Operations Associate employee include but are not limited to:

* Support Holden Forests & Gardens' mission, vision, and values
* Ensure quality assurance with weekly donor and membership audits, duplicate record merges, and the maintenance of department materials
* Regularly manage constituent and relationship updates, address changes and data cleanliness to our fundraising database (Altru)
* Process donor and member gifts accurately and in a timely manner
* Manage gift acknowledgment process and produce acknowledgments, ensuring membership levels are accurate, and donor benefits are properly fulfilled
* Provide customer support for membership and donor gift inquiries
* Collaborate with Development Operations Coordinator to improve data and reporting efficiencies
* Assist with pulling email lists for weekly e-blasts and newsletters
* Work special events and HF&G Member events related to the Development department a few times a year
* Other projects and duties as assigned

Qualifications and Skills:

* Demonstrate a passion for people and nature
* High School diploma or equivalent, required
* Two years of clerical experience in a professional environment, a plus
* Proficient in keyboarding skills and Microsoft Office products
* Advanced ability with CRM systems; preferred
* Previous experience with Altru or other Blackbaud CRM, a plus
* Ability to meet deadlines, adapt to shifting priorities, and work on a team
* Understanding of non-profit development and the importance of handling confidential information
* Must have reliable transportation or the ability to reliably commute to work

Requirements:

* Communicate over the phone
* Ability to sit for extended periods of time
* Ability to use a keyboard

Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work

We offer Medical, Dental and Vision Benefits | Paid Time Off | 8 Paid Holidays a year |

403(b) | Employee sponsored life insurance, long term disability and short-term disability | Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More

Apply:

Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment.

Qualified applicants should submit résumé, cover letter and 3 professional references.

Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country's foremost public gardens.