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Collections Manager

4 months ago

Irving, United States Matheson Tri-Gas, Inc. Full time

JOB SUMMARY

Collections Manager will be responsible for all aspects of credit and collections policy and procedures adherence for their credit portfolio's. Collections will manage a team of credit representatives.

Essential Functions

Essential Function

Collections Manager will be responsible for all aspects of credit and collections policy and procedures adherence for their credit portfolio's including:

* Assist in developing sound, acceptable credit policies
* Manage receivables to achieve company DSO requirements
* Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
* Interact with customers to obtain additional credit information to support credit lines
* Reconcile transactions and balances to maintain accurate accounts
* Initiate credits and adjustments to customer accounts within company policy limits
* Check for credit viability on requests for extended terms, and evaluate various adjustments or exception documents
* Submit requests to senior management and supporting documentation for accounts requiring credit lines
* Initiate and lead collection calls for review of customers in portfolio not meeting obligations.
* Monitor potential bad debt in portfolio and follow the corporate process for submittal
* Monitor receivables and collections and provide updates of receivables and provide appropriate reporting procedures
* Identify problem accounts and provide regular updates of receivables to management
* Negotiate payment programs with delinquent customers
* Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors
* Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate

Responsibilities:

Daily review and communicate credit issues affecting areas / customers to credit reps.

Daily review credit news feeds for potential risks

Daily respond to emails from credit reps on spectrum of issues.

Daily respond to all other Matheson employees on credit and collection issues.

Daily forward dunning letter emails.

Daily forward credit card charge emails.

Weekly review settings in TIMS to ensure accuracy.

Weekly verify Time Clock for payroll.

Weekly review accounts for problems and follow up with credit reps bi-weekly.

Monthly provide information needed to calculate incentive bonuses for credit reps.

Monthly provide file of customers being submitted for bad debt.

Annual reviews of credit reps on team.

Annual audit functions.

Interview / hire / terminate credit and collections team members

Recommend adjustments to management on any needed changes to policy and procedures, as necessary.

Support to Accounting and Finance as needed.

Credit reviews for accounts with over a 10k line of credit.

Provide reports to management as needed or requested.

Complete projects requested by management.

Provide training to credit and collections group as needed / requested.

Perform customer visits as requested / needed.

Monitor violations of credit policy and recommend solutions.

Perform other tasks and assignments as requested by management

Required for All Jobs

* Performs other duties as assigned
* Complies with all policies and standards

QUALIFICATIONS

Education

Education Level

Education Details

Req/

Pref

Associate's Degree

Any Degree

Req

Bachelor's Degree

Any Degree

Pref

Work Experience

Experience

Experience Details

Required/

Preferred

7-9 years

Collections Management and a team of 10+ direct supervision

Req

4-6 years

Req

1-3 years

Knowledge, Skills and Abilities

Knowledge of hot key-based systems

Professional written and verbal communication skills

5 to 7 year's of experience in Credit and Collections, prefer experience in high volume environment

Direct Management experience of credit teams, including credit representative, of 10 to 25 people

Self-Motivator

Strong communication skills for negotiation & reconciliation

Bachelor's Degree in Finance, Accounting, or Business Management

Energetic, detailed oriented, able to adhere deadlines on a timely manner

Microsoft Excel and Word proficiency required.

National accounts experience required.

Credit Associate Member

Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

Time Frame

Required/

Preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical Demands Category:

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Stationary Position

X

Move/Traverse

X

Stationary Position/Seated

X

Transport/Lifting

X

Transport/Carrying

X

Exerting Force/Pushing

X

Exerting Force/Pulling

X

Ascend/Descend

X

Balancing

X

Position Self/Stooping

X

Position Self/Kneeling

X

Position Self/Crouching

X

Position Self/Crawling

X

Reaching

X

Handling

X

Grasping

X

Feeling

X

Communicate/Talking

X

Communicate/Hearing

X

Repetitive Motions

X

Coordination

X

Travel Requirements

Estimated Amount

Brief Description

Less than 5 %

May have some site travel as needed

Mental Demands

Working Condition

NA

Rarely

Occasionally

Frequently

Constantly

Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability