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Catering Sales Manager

3 months ago

Chicago, United States Radisson Hotel Group Full time

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

As a Catering Sales Manager, you will be primarily responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, closing and facilitating catering business opportunities; as well as, event execution to ensure guest satisfaction.

Key Responsibilities

* Achieves market share and revenue goals by working with the Director of Sales (Marketing)/Director of Catering (Convention Services) on individual and team goals within assigned market segments
* Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
* Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
* Communicates booked and assigned clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
* Solicits files on a timely basis to confirm business
* Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
* Delivers and sells hotel's features and benefits to meet clients' needs
* Contacts in-house customers to retain and grow existing business, repeat

bookings or referrals to other Radisson Hotels

* Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
* Ability to pivot in both markets and team role pending changing economic and team dynamics
* Ensures maximum occupancy, daily, by performing follow-ups on progress of

groups booked with events services team and meeting planners

* Ensure all materials used are in accordance with brand standards
* Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
* Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies Develops and implements strategies for achieving individual sales goals
* Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
* Assists with the completion of monthly booking report(s)
* Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities
* Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
* Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution, and follows through when

resolving guest problems

* Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses

their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

* Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Responsibility #1 (70%):

* Sales initiatives, managing RFPs, detailing BEOs. generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client catering services requests.

Responsibility #2 (20%):

* Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings. Following up with new leads to achieve objectives.

Responsibility #3 (10%):

* Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.

Requirements/Skills

* High school diploma required, associate's or bachelor's degree preferred
* Minimum one - three years hotel catering or convention experience
* Strong verbal and written communication skills
* Strong negotiation skills
* Strong mathematical skills
* General knowledge of contract laws
* Local market knowledge preferred

Proficient computer skills including Microsoft Office Suite, Delphi and/or Opera

* Certified Meeting Planner (CMP) desirable
* Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Physical Demands Required to stand, sit, and walk for extended periods of times

* Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
* Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.

In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.