Branch Operations Manager
4 weeks ago
Job Title: Assistant Branch Manager
Job Summary:
Pioneer Bank, National Association is seeking a highly motivated and experienced Assistant Branch Manager to join our team. As a key member of our branch operations team, you will be responsible for overseeing the day-to-day activities of the branch, ensuring excellent customer service, and driving sales and revenue growth.
Key Responsibilities:
- Manage branch operations, including cash handling, security, and customer transactions.
- Develop and maintain strong relationships with customers, identifying opportunities to sell and cross-sell Pioneer Bank products and services.
- Supervise and coach branch staff, providing guidance and support to ensure excellent customer service and sales performance.
- Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to drive growth and revenue.
- Ensure compliance with bank policies, procedures, and regulatory requirements.
- Collaborate with branch officers and other stakeholders to achieve business objectives.
Requirements:
- Bachelor's degree preferred.
- Minimum of one year Assistant Manager or Sales experience or two years' experience as a CSR, Head Teller or Trainer required.
- Proven sales skills and ability to motivate branch staff to cross-sell financial services.
- Ability to demonstrate excellent customer service skills and a strong commitment to customer satisfaction.
- Proficiency with MS Word and Excel, E-mail, internet software, and capacity to learn retail banking computer systems.
- Valid Driver's License and ability to maintain this throughout employment.
Pioneer Bank, National Association is an Equal Opportunity / Affirmative Action Employer. We are committed to diversity and inclusion in the workplace.
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