Branch Operations Manager

1 week ago


Clifton Park, New York, United States Pioneer Bank, National Association Full time
Job Description

Job Title: Assistant Branch Manager

Job Summary:

Pioneer Bank, National Association is seeking a highly motivated and experienced Assistant Branch Manager to join our team. As a key member of our branch operations team, you will be responsible for overseeing the day-to-day activities of the branch, ensuring excellent customer service, and driving sales and revenue growth.

Key Responsibilities:

  1. Manage branch operations, including cash handling, security, and customer transactions.
  2. Develop and maintain strong relationships with customers, identifying opportunities to sell and cross-sell Pioneer Bank products and services.
  3. Supervise and coach branch staff, providing guidance and support to ensure excellent customer service and sales performance.
  4. Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to drive growth and revenue.
  5. Ensure compliance with bank policies, procedures, and regulatory requirements.
  6. Collaborate with branch officers and other stakeholders to achieve business objectives.

Requirements:

  1. Bachelor's degree preferred.
  2. Minimum of one year Assistant Manager or Sales experience or two years' experience as a CSR, Head Teller or Trainer required.
  3. Proven sales skills and ability to motivate branch staff to cross-sell financial services.
  4. Ability to demonstrate excellent customer service skills and a strong commitment to customer satisfaction.
  5. Proficiency with MS Word and Excel, E-mail, internet software, and capacity to learn retail banking computer systems.
  6. Valid Driver's License and ability to maintain this throughout employment.

Pioneer Bank, National Association is an Equal Opportunity / Affirmative Action Employer. We are committed to diversity and inclusion in the workplace.


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