Head Teller

6 hours ago

Clifton Park, New York, United States Arrow Financial Services Full time
Head Teller Job Description

At Arrow Financial Corporation, we are seeking a highly skilled and experienced Head Teller to join our team. As a key member of our branch operations team, you will be responsible for ensuring the daily operational activities of the teller line are executed with accuracy and meet exemplary customer service standards.

Key Responsibilities:

  • Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
  • Process transactions accurately and efficiently, including loan requests and Wire Transfers.
  • Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals.
  • Buy and sell currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded.
  • Provide training, support, and guidance as appropriate to co-workers and customers.

Requirements:

  • Associate degree or equivalent experience required.
  • 3 years of experience in customer service preferred.
  • Strong communications skills, both written and verbal.
  • Strong supervisory skills.
  • Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel, and Outlook.
  • Strong knowledge of banking products and services.

What We Offer:

  • Competitive compensation including potential bonus and incentives.
  • Paid vacation, sick time, and holidays.
  • Medical, Dental, and Vision Insurance and Flexible Spending Plan.
  • Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership.
  • Education and Tuition Reimbursement.
  • Employee Assistance Program for our employees and their immediate family members.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

Arrow Financial Corporation is a multi-bank holding company with over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

The salary range for this position is $21.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance.

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