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Communications Project Coordinator

4 months ago

Grand Rapids, United States CU* Answers Full time $16 - $18
POSITION SUMMARY:

The Communications Project Coordinator (CPC) is an ambitious individual with a passion for marketing who has experience in managing multiple projects. Overlying responsibilities include communicating and presenting to our credit union clients, creating marketing content, quality control, and data management, as well as reporting. We utilize a variety of systems or technologies to complete job functions.

Success will rely on direct, clear communication, a willingness to seek feedback and learn, and the desire to understand data and report on marketing initiatives. This will include understanding the unique brands we serve, content creation for multi-media needs (email, print, web, social, press releases, and more), and measuring the success of our communications. The ideal candidate will understand the importance of target audiences and the best way to speak to those audiences to drive desirable results.

ESSENTIAL JOB FUNCTIONS:
  • Research, create, and approve quality marketing content; oversee and provide quality control for services. 
  • Manage multiple projects, addressing client expectations with shifting timelines and workloads; troubleshoot and assist with resolving client questions, issues, and requests. 
  • Document, implement, and oversee product launches.
  • Manipulate data to create targeted audiences.
  • Continuously learn, observe, and report on marketing initiatives.
  • Educate and train clients and coworkers on products and processes; ensure client education, customization, and automation. 
  • Maintain positive relationships with clients; hold meetings with clients via Zoom to understand their marketing goals and preferences; conduct check-in meetings and maintain services over time; ensure client satisfaction and understanding.
  • Collaborate with colleagues for cross-functional tasks.
  • Engage in back-end data management, including query work for client-specific marketing and daily data downloads. 
  • Participate in cross-training within the department, ensuring flexibility and a comprehensive understanding of various tasks.
  • Utilize HTML, core credit union data processor knowledge (CU*BASE), and query skills for effective communication and data manipulation.

JOB QUALIFICATIONS:
  • High School graduate or equivalent is required.
  • Demonstrated professionalism and clear communication skills are required. 
  • Knowledge or experience with project management fundamentals is required.
  • The ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast-paced, high-volume environment is required.
  • Strong attention to detail and accuracy is required. 
  • Ability to maintain a positive attitude to foster coachability and handle client interactions effectively is required.
  • A two-year degree in a business-related field or equivalent work experience is preferred.
  • Knowledge of credit union operations, regulations, and procedures is preferred.
  • Experience with HTML emails, Canva, Social Media Management, and Relationship-Based Marketing is preferred.

WORK ENVIRONMENT & PHYSICAL ACTIVITIES:Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. 

Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships. 

Physical Demands: While performing the duties of this position, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee must be able to see within normal vision range. The individual must have manual dexterity to operate a keyboard and mouse.   

NOTICE:This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be.  

Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless doing so would cause an undue hardship.  

Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.  

About CU* Answers:

CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job. CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today